Michael G. Luca Email & Phone Number

United Kingdom

London, England, United Kingdom

• Lead and oversee law enforcement operations, ensuring adherence to Hammersmith & Fulham's visionof a safe, clean, and green borough.• Supervise and mentor officers in law enforcement practices, focusing on high standards of conduct andoperational excellence.• Conduct advanced investigatory activities and strategic patrols to combat crime, anti-social behaviour,public nuisances, environmental issues, and traffic offences.• Formulate and implement enforcement strategies, collaborating with police, fire services, councilservices, and other partners to enhance public safety.• Manage complex cases, including the investigation of civil and criminal offences under relevant laws,interviewing key witnesses, and preparing comprehensive legal case files.• Respond to critical incidents and emergencies, demonstrating leadership and ensuring effectivecoordination among various enforcement and emergency services.• Participate in high-level meetings with council members and other stakeholders, providing expert adviceand recommendations on public safety and enforcement policies.• Drive continuous improvement in service delivery, identifying opportunities for process enhancementand enforcement effectiveness.• Develop training programs and guidelines for the enforcement team, focusing on skill enhancement andcompliance with legal and ethical standards.• Maintain meticulous records and case management systems, ensuring data integrity and adherence tolegal guidelines.• Stay informed about legislative changes and emerging best practices in law enforcement, adaptingstrategies to ensure effective and lawful enforcement actions.

London, England, United Kingdom

• Conduct task-oriented and spontaneous patrols, chiefly focusing on rigorous enforcement andinvestigatory activities to tackle crime, anti-social behaviour, public nuisances, environmental issues,and traffic offences throughout the borough.• Investigate and respond to service requests, complaints, and tasks from Members of the Council,ensuring high-level, timely resolutions.• Collaborate extensively with police, fire services, other statutory partners, council services, andenforcement agencies to address public safety concerns.• Work flexibly outside standard office hours, including evenings, nights, weekends, and public holidays,to meet the diverse service requirements.• Execute operational duties using a variety of criminal enforcement powers, alongside powers granted bythe Community Safety Accreditation Scheme (CSAS) and as a Civil Enforcement Officer.• Ensure efficient and effective service delivery, maintaining high enforcement standards and compliancewith relevant legislation.• Uphold excellent service standards for residents and businesses, providing professional communicationand timely updates.• Manage personal workload, time, and performance effectively to meet service expectations.• Keep meticulous records and case files, ensuring data systems are maintained according to Serviceguidelines.• Stay abreast of legislative changes and best practices in areas relevant to the role, including crime,environmental issues, and traffic regulations, applying appropriate enforcement and problem-solvingtechniques.• Investigate civil and criminal offences as per the Police and Criminal Evidence Act 1984, the CriminalProcedures & Investigations Act 1996, and other relevant laws, including interviewing witnesses andpreparing legal case files for court proceedings.• Respond to noise nuisance calls, completing initial noise nuisance training and ensuring prompt andappropriate responses in line with service needs.

London, England, United Kingdom

• Promoted community safety, deterring crime and anti-social behavior.• Participated in mentoring new employees and conducting joint patrols.• Ensured public spaces were clean, free from obstructions, and compliant with regulations.• Issued fixed penalty notices and used CCTV for evidence gathering.• Enforced Public Space Protection Orders and engaged in community events.• Operated council vehicles as needed.

London, United Kingdom

• Developed and implemented a new reporting system, training team members and supervisors.• Created a territorial resilience plan based on local business data.• Compiled evidence against repeat offenders for legal action.• Assumed Acting Team Leader responsibilities, ensuring smooth shift operations and patrolling keyareas.• Collaborated with local authorities for joint patrols, focusing on specific crimes and public reassurance.

London, United Kingdom

• Led team briefings and operations, managed weekly schedules, and customer interactions.• Coordinated with the local police force and handled cash escorts.• Conducted customer screenings and provided VIP protection as needed.• Conducted emergency risk assessments and formulated response strategies.• Ensured customer safety and venue compliance, handling incidents as required.

Master Of Science (Msc), Software Engineering

Bachelor Of Science (Bsc), Criminology And Policing