Muhammad Hamza Email & Phone Number

Melbourne, Vic, Au

Brighton, Victoria, Australia

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:1. Provide IT support services, level 1 tickets to the branch (this may be in person or over the phone)2. Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues3. Install, configure, and monitor computer hardware, software, systems, servers, networks, printers, and scanners4. Efficiently and accurately log, prioritize, and manage support tickets using an Autotask PSA ticketing system5. Keep inventory of all equipment, software, and licensed users, test new technologies, and be responsible for training users6. Active participation in the implementation of new IT solutions and services7. Experience in Windows 10/11 and Windows Server 2019, Systems Administration, including Active Directory Domain Services (AD DS) and Azure AD (Entra ID)9. Experienced in Microsoft Intune, researching and developing new solutions10. Professional documentation skills for use in customer proposals, user training, and technical documents11. Administration of Mimecast, PhriendlyPhishing, LoopSafe, Snapforms, Microsoft 365, Windows Server 201912. Collaborate with managers and team members to identify and implement IT solutions to enhance productivity and efficiency, and to maintain smooth IT operations.

Docklands, Victoria, Australia

Costco is the third-largest retailer in the world and is the world's largest retailer of choice and prime beef, organic foods, rotisserie chicken, and wine as of 2016. Costco is ranked #11 on the Fortune 500 rankings of the largest United States corporations by total revenue. The Docklands store was the first Costco to open in Australia, with construction beginning in 2008 before it officially opened in 2009.1. Maintained rigorous safety and cleanliness standards to ensure a hygienic food service environment2. Prepared and served food orders efficiently in a high-demand setting3. Assisted in inventory management, ensuring timely restocking of supplies4. Contributed to comprehensive cleaning efforts, maintaining pristine conditions across the entire Food Court area

Lahore, Punjab, Pakistan

Karāchi, Sindh, Pakistan

R&D - Renewable Energy and Alternative Fuels

Chennai, Tamil Nadu, India

Virtual, Fiverr Services

Content and Copywriter.

Virtual, Zoom Video Communications

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧:PepsiCo Roshan Kal learning academy is a virtual learning program designed for 500 Amal Academy students that have been selected from a rigorous talent-hunting process from a pool of 1200+ Amal alumni.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Completed a competitive application process based on various assessments to be selected from over 1200+ applicants for a 2-month Roshan Kal Program. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐒𝐞𝐬𝐬𝐢𝐨𝐧𝐬:This professional experience of the reputed FMCG consists of 4 empowering and dynamic virtual sessions with in-depth knowledge of PepsiCo Operations through (PepsiCo Brand Values, Farm to Fork, Commercial Dimensions, and Personal Branding).𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠𝐬:Roshan Kal Learning Academy helped us to visualize and learn industrial operations, supply chain, logistics systems, marketing, and sales policies through interactive sessions with the PepsiCo senior hierarchy from designated sectors.

Lahore, Punjab, Pakistan

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Engineered cost-effective design and development plans for manufacturing pharmaceutical doors and autoclaves by meticulously reviewing design constraints and user requirement specifications (URS).(2) Collaborated with senior management in revising the design, development, and manufacturing methodologies by ISO 9001:2015 which resulted in 5-10% optimization of economic performance.

Lahore, Punjab, Pakistan

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧:Kohinoor Energy Limited is one of the pioneer projects of Independent Power Producers in Pakistan. The principal activity of the Company is to own, operate and maintain a furnace oil power station with a net capacity of 124 MW (gross capacity of 131.44 MW). WAPDA is the sole customer of KEL. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Learned about internal combustion engines, compressors, pumps, purifiers, valves, turbines, waste recovery systems, and other auxiliaries by observing them practically.(2) Observed startup, shutdown, water demineralization, and wastewater treatment processes. (3) Scrutinized preventative maintenance tasks including active daily inspection and repair diagnosis. (4) Communicated effectively with operators and supervisors on a technical level. (5) Acquired technical knowledge about machine parts and tools under the assistance of the Supervisor.(6) Practically, traced intricate piping networks with the assistance of Piping and Instrumentation Diagrams.

University Of Engineering And Technology, Lahore

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Responsible for creating content, scheduling posts, and monitoring social media metrics.(2) Reviewing social media content within organizational rules and regulations.

Lahore, Punjab, Pakistan

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Oversaw the company's technical documents to ensure a cohesive voice representing society and its message. (2) Responsible for creating, maintaining, and releasing company documents as well as filing and storage.

Lahore, Punjab, Pakistan

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficiently and timely completion of tasks. (2) Devise strategies to ensure growth of the society, identifying and implementing process improvements that will maximize efficiency.

Lahore, Punjab, Pakistan

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Responsible for supporting the upper hierarchy in organizing various activities of the society. (2) Responsible for developing strong coordination among Club Members, Secretary & President.

Lahore, Punjab, Pakistan

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧:UET Student Forum - USF is a substantial productive organization (non-profit) that solely aims to assist UET students in every walk of life. To provide valuable guidance, support, and information regarding career opportunities including internships, and job updates. The primary goal of this independent group is to provide students with a forum to discuss the queries regarding educational admission processes, application procedures, and scholarships.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Helped students by refining their technical writing and presentation skills by conducting diverse workshops virtually and physically.

Lahore, Punjab, Pakistan

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧:This internship program is provided by the partnership of the State Bank of Pakistan and the National Institute of Banking and Financing.This internship program aims to convey financial advice, such as money management and understanding financial situations.

Lahore, Punjab, Pakistan

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧:LWMC aims to develop an integrated system of solid waste management to ensure efficient collection, transportation, recovery, treatment and disposal of the waste generated in Lahore. In collaboration with an esteemed organization, we conducted our Final Year Thesis assigned by UET, Lahore, focusing on the 'Techno-Economic Analysis of Refuse-Derived Fuel from Domestic Waste in Lahore City'𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Accompanied my team in plastic waste analysis i.e. quantity, quality, moisture content, and weight audit. (2) Identified, through extensive research, the most feasible techniques for the liquefaction of domestic plastic waste into green fuel. (3) Analyzed the techniques based on existing fundamental information and statistics.(4) Spearheaded my panel in the economic analysis of the project, using cost-benefit analysis as an engineering economics tool.(5) Studied the commercial viability, by contacting international vendors from developed and developing countries i.e. China, India, Australia, and Austria through (ROIs, ROQs, and ROPs). (6) Evaluated the total capital investment, gross profit, rate of return, and payback period.

Lahore, Punjab, Pakistan

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧:A Stanford University and PepsiCo supported 3-month program to develop professional skills needed for a successful career and life.The Amal Career-Prep Fellowship is a three-month soft-skills and leadership program designed for full-time university students and recent graduates who are starting their professional lives; primarily those that are seeking jobs, internships, or entrepreneurship.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Got selected from a rigorous procedure of application and interviews among 6000+ applicants based on merit.Received Most thoughtful Project Award in 7th week.

Lahore, Punjab, Pakistan

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧:A private enterprise established in 1980s that provides diverse industrial solutions for the Pharmaceutical, Food, Dairy, Chemical and Allied industries.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:(1) Assimilated and discovered manual drawing fundamentals, diverse design techniques, and development methodologies, designing testing methods.(2) Visualized techniques for testing finished products, and system capabilities, and confirming fabrication, assembly, and installation processes.(3) Reviewed and observed production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities. (4) Followed up on the daily fabrication and studied the efficiency of the equipment.(5) Facilitated the warehouse manager and acquired technical knowledge about inventory management, machine parts and tools.

Master Of Science (Technology), Advanced Energy Solutions

Activities and Societies: Prosessiteekkarit RY, Aalto University Student Union AYY𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐭𝐲 𝐓𝐫𝐚𝐜𝐤: Industrial Energy Processes.

Bachelor Of Science - Bs, Mechanical Engineering, 3.35/4.0

Activities and Societies: ASME, TEDx, ASHARE, and BDSUET Lahore is the oldest Engineering Educational Institution of Pakistan, Established.

Higher Secondary School Certificate (Hssc), Pre-Engineering, A+

Secondary School Certificate (Ssc), Science, A+

Activities and Societies: Member of School Hockey Team. Represented The Punjab School as a defender in one Inter School Hockey competition.