Anna Wen Email & Phone Number

I am a highly driven professional manager, with an excellent track record of coaching, developing and leading people. Working at the Financial Ombudsman Service in various roles, I’ve accumulated over a decade of experience within the financial services sector. I currently manage a team of complaint caseworkers and am responsible for providing strategic direction to the team and managing day-to-day operations in a high-volume area. During my time as an adjudicator, I worked some of the service’s most complex cases and mentored new adjudicators within our academy to pass on best practice.● Excellent interpersonal skills. ● Applies empathy and builds trust. ● Stakeholder management. ● Provides high-quality coaching and support. ● Passion for helping people to develop. ● Inspiring and positive leader. ● Resource management. ● Compliance. ● Investigations.● Proactive and resourceful. ● Likes to work collaboratively. ● Commercial awareness. ● Conflict resolution. ● Analytical, with critical thinking. ● Technical knowledge of financial products. ● Excellent written communication.● Advanced Excel skills (formulas, data validations, pivot tables, tables, charts and slicers). ● Strong in Microsoft Office (Word, PowerPoint, Outlook and Teams). ● Knowledge of Microsoft Power BI.

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  The Hong Kong University Of Science And Technology

  Business And Economics