Michelle Kramer Email & Phone Number

Orange County, California, United States

Orange County, California Area

Planned and executed sales plan for $10.5M region with 20 locations. Provided key selling items and inventory to increase monthly sales revenue. Wrote and transmitted orders continuously achieved and increased P&L 5-10% better than company. Offered new items / upgrades on a consistent basis. Led distribution and training of 14 brands to build brand assortment offered in store location or online.• Developed strong relationships with B2B clients and offered to their employees and my 30 direct reports current education on high selling items and new products, increasing profitably and sales year over year.• Wrote new job description creating efficiency and greater employee education resulting in increased employee engagement and hourly productivity by 20%. In field HR hiring talent coaching top talent to higher success and coaching out low productivity employees. • Customized events for client base or city demographic product assortment, incorporating customer engagements or activities which increased sell thru and additional sales, and grew monthly and yearly net shipments 5-15% • Was charged with opening the most new locations and brands o Received recognition for best opening in the US.o Cultivated key relationships leading to gaining additional space location for products.o Created stay and play stations capturing customer attention and leading traffic to add-on departments.• Developed employee coaching plan resulting in high average unit-sale and customer satisfaction recognized as a company wide best practice example for retail

Orange County, California Area

Managed $14M region leading sales teams with one-on-one coaching and in store visits. Identified opportunities and obstacles ensuring corporate profit goals were met. Confirmed team had solid understanding of sales goals, product knowledge and changing business climate.• Exceeded sales plan and grew business 10-15% annually, introducing and leading new events hosting international event in southern CA. Territory was one of the largest in North America and ranked in the top 3% of sales nationally received #1 ranked brand and maintained at company’s most competitive location, adding new clientele and insight.• Increased total territory productivity, created competitive environment, and consistently recorded turnover rate at company was 65% nationally my region was 30% 35% lower than company average by recruiting and inspiring top talent.• Mentored and promoted multiple internal candidates into executive roles by highlighting them during corporate visits, encouraging accountability and pride.Fundraised for Breast Cancer Research Foundation (corporate founded program), creating new ways for executives to raise money personally and recruiting teams join the cause.

West Coast

Led training and development of sales team of 300+ employees and Executives on techniques to develop higher productivity, client recruitment retention and satisfaction.• Delivered strategizing events maintaining #1 ranking, and managed highest producing teams implementing and monitoring follow-up and follow-thru on samples or purchases made.

Fullerton, California, United States

Identify viable leads and acquire new business by prospecting, presenting and closing accounts within an assigned territory.• Meet or exceed all sales call activity standards and monthly revenue goals established by Sales Manager.• Establish and maintain a high level of customer satisfaction. Communicate to and work with the Sales Manager to resolve unique customer issues.• Develop daily, monthly and yearly action plans and schedules to ensure all sales goals are met.• Follow up on new leads and referrals resulting from field and office activity in a timely manner.• Maintain an awareness of market behavior and competitive trends to anticipate changing customer needs.• Maintain thorough knowledge of company’s available services per lines of business, pricing structure, and offer additional products specified by prospect.• Prepare presentations, proposals and sales contracts.• Build relationships and increase company visibility through participation in company sponsored activities, trade shows, Brewers Guild, Golf Tournaments and similar activities.• Partner with operations team and customer service department to address customer needs.Glacier Design Systems, Inc. is a leader for providing innovative beverage dispense equipment, systems, and service. Our over 100 years of combined expertise and creativity enables us to design, fabricate, install and maintain every component in beverage dispense for your thirsty customers.