Developing Enterprise Reporting and Analytics Solutions for Government. Using Cognos BI Tools Framework Manger, Transformer. Utilizing all of the Cognos Studios creating components for dashboards, active reports and dimensional modeling in Cognos 10.1 through the new BI (11) version.

Development and consulting with municipalities on all aspects of their Business Intelligence implementation projects.Create business cases and outline the expected benefits and establish criteria for succesPerform current state, future state, and gap analysisIntegrate BI best practices with Client enterprise goals and strategyDocument strategy for implementation and develop enterprise level reporting

Marketing Consultant – research and development of a full scale marketing plan for a growing International civil engineering firm· Research and understand the market in which they operate and how best to leverage their skills· Develop plans to increase their exposure in both local, national and international markets· Determined most successful community involvement to develop most well rounded image· Set up their brand image, including website information, and developing their quarterly bulletin to speak to their audiences.Web Design – Developed complete website plan for local 501-3C job board– including general presence, secured information for clients and employers, and social networking within the site.Business Analyst - Realigning business processes for a successful growing resort housekeeping supply firm. · Redefined warehouse configuration - Developed and managed the project to reorganize a warehouse of over 5,000 SKUs to streamline the fulfillment process.· Web development - Needs analysis and documented the whole design for web development team – to convert current state the static catalog to an interactive B2B online ordering system· Sales Management - integrated the new online ordering process into the current sales process.· Streamlined office processes – reconfigured the invoicing & accounts receivable process to align with new online ordering systemResearch Assistant - Supporting a Economist PhD Candidate· In-depth research in Florida Economy for the 20 years around NAFTA · Documented research and edited thesis documentation including all appendices charts, graphs and tables· Developed presentation material for defense of thesis and all subsequent presentations at 5 international economics conferences after doctorate awarded

Develop preliminary enterprise reporting package utilizing Cognos 8.2 reporting suite and framework managerFocus on Financial Package.Gathering requirements.Create reports based on current Excel Spreadsheet process.Mapping functional requirements to technical specifications.Generate technical documentation for developed reports.Utilizing the Software Design Life Cycle Methodology.

Develop equivalent Cognos Impromptu reports for OUC and Billing Partners using 2 separate databasesGathering requirements.Facilitate JAD SessionsDevelop new reports to accommodate OUC needs.Mapping functional requirements to technical specifications.Generate technical documentation for developed reports.Utilizing the Software Design Life Cycle Methodology.

Develop and deploy enterprise solutions for a multi-attach environment for 25 clients migrating from ReportNet to Report Studio utilizing Cognos 8.2 reporting suite including cascading and dynamic prompts.Gathering requirementsDevelop new reports to accommodate new software development.Mapping functional requirements to technical specificationsDocument, research and resolve deployment and accountability issues encounteredGenerate and maintain user best practices documentation for entire reporting initiative.Utilizing the Software Design Life Cycle Methodology

Developing data strategies for new reporting initiative for Oracle BI utilizing Oracle Discoverer and Crystal Reports 9&10. Gathering requirements for reporting initiativeMapping functional requirements to technical specificationsDocument, research and resolve software issues encountered during development of new reporting initiative.Work with the development team on software enhancements.Generate and maintain Best Practices documentation for Sales and Marketing Accounting.Performing gap analysis with the business and technical teamRe-engineering business processes to accommodate new technologyUtilizing the Software Design Life Cycle MethodologyCoordinating and participating in User Acceptance Testing (UAT)

Responsible for statistical reporting of the sales team developing and maintaining reporting requirements for Financial and Sales for the National Telesales and Outbound Call Center utilizing all available tools, Cognos Report Net, Excel, Access, Actuate and Crystal Reports.Measured closing percentages, monitored sales data for campaign and lead effectivenessThrough the use of reporting was able to make changes to the sales process to increase profitabilityGathering requirements for reporting initiativeMined data from legacy systems for direct mail and email marketing initiativesCombining data from several different sources, De-Duping, excluding designated data based on legal descriptions, data formatting for mail houseBuilt tools for continued data mining strategies that are flexible with the changing business needsFacilitated requirement workshopsMapped functional requirements to technical specifications for Siebel Call Center Assisted in the creation the Organizational Structure, Responsibilities, Positions, and Employees in SiebelUtilized the Software Design Life Cycle MethodologyCoordinated and participated in User Acceptance Testing (UAT)Document, research and resolve software issues encountered by users. Work with the development team on software enhancements. Generate and maintain Best Practices documentation for lead distribution and reporting. Re-engineered business processes to accommodate new technologyBuilt and maintained 6 Access databases to resolve office issues in different departments such as HR, Facilities, Customer Service, Loss Prevention, and Telesales.

Managed the Help Desk and PC Technical Services staff, and was responsible for supervising the delivery of consistent high-level responsive services across Help Desk and PC Technician operations on a 24/7 basis through performance evaluations, employee mentoring/motivation, coaching, and training in an AS400/iSeries shop. Managed the timely maintenance, repair, upgrade, replacement, and deployment of all desktop computers and related equipment and applications. Worked with the IT Management Team to improve call resolution, customer perception and satisfaction, and build strong internal relationships. Used troubleshooting techniques to diagnose hardware, software, and production application problems. Ensured all trouble calls were logged and managed. Monitored the status of outstanding calls to ensure timely resolution or escalation of problems via documented procedures. Provided updates, status, and completion information to IT Management.

Identified "As Is" and "Future State" business processesGathered all requirements for in processing, service and after care proceduresCreated two databases for psychologists and educators, and drill instructors so they can enter data on children they have met with Modified reports to improve data quality and efficiency

Responsible for supporting HTE's AS/400 RPG environmentSupported HTE's Mainframe environmentRan queries on database for data quality effectivenessAchieved 90% first touch call resolutionResponsible for receiving and monitoring customer requests according to operating procedures and agreements.Managed assigned cases including assignments to higher support tiers and ensure service levels are maintained. Provided support during assigned shifts and perform assigned systems and operation checks per operating procedures.Communicate frequently with the lead or supervisor to apprise them of problems in maintaining service Communicated calmly and patiently with all users, peers, and all levels of the organization in a professional manner to include effective oral and written communication skills.Demonstrate telephone troubleshooting skills

Consulted with the business community to define business and deployment requirements. Define project scope and identify clear objectives.Manage customer expectations.Created detailed implementation level customer requirements.Designed retail business processes using business process workflow technology.Collaborated with product management on product definition.Managed all the business aspects of the project implementation.Developed and delivered training.

Responsible for Daily Squadron Flight Operations: Scheduling fliers to aircraft.Coordinated and reported bombing range times and scoresMaintained Flight Records for all assigned and attached fliers.Assistant to 16th Air Force Commander in time of War, and an office of three subordinates.