Resolve customer complaints and concerns with strong verbal and negotiation skills. Assist customers with technical issues via email, live chat and telephone. Research issues on various computer systems and databases to resolve complaints and answer inquiries. Break down and evaluate user problems, using test scripts, personal expertise, and probing questions. Configure hardware, devices, and software to set up work stations for employees. Help streamline repair processes and update procedures for support action consistency.

Clients: Advertising Week, Vizio, Best Buy, Discover, BOMESI, Danone - North America - Manage creative teams ranging from 4-20 people, serving as a mentor to evaluate both individual and team performance ensuring that individual and team actions are in line with client brand guidelines, corporate values and strategic goals- Lead planning and production of online content to include; ads, web and social media content, photo and video shoots to support marketing initiatives, campaigns and promotions- Monitored brand campaigns and provided feedback to creative staff to improve work quality

Spearhead the development and execution of comprehensive marketing and communications strategies to promote our nonprofit's mission, drive engagement, and increase donor support. Established key performance indicators (KPIs) and regularly monitor and report on the effectiveness of marketing and communications initiatives to the executive team and board of directors. Champion our nonprofit's causes, advocating for policy changes and raising awareness of critical issues within our mission's scope.

Clients: Apple, McDonald’s, McKinsey & Co., Fashion Bomb Daily, Marcus Graham Project, Cannes Diversity Collective, Procter & Gamble, U.S. Black Chambers, Watch the Yard, JET Magazine, Creative Culture Tribe, Made in Color- Successfully managing projects from concept to completion, delivering on time and within budget.- Prioritizing tasks, allocating resources, and ensuring seamless project workflows.- Spearheading creative direction for diverse projects, aligning brand visions with compelling visuals and messaging.- Orchestrating multidisciplinary teams to bring concepts to life, ensuring consistency and excellence in execution.- Conceptualize and develop graphics products for branding, marketing and print projectsusing Adobe Photoshop, Illustrator and Indesign. - Capture striking images that tell compelling stories, leveraging advanced photography techniques.- Meet aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.- Crafting comprehensive creative strategies that elevate brand identities and resonate with target audiences.- Develop brand narratives that authentically connect with customers, driving brand awareness and loyalty.- Design social media campaigns that maximize impact and engagement across diverse platforms.- Create visually captivating and shareable content to boost brand visibility and reach.- Foster long-term client partnerships based on trust, clear communication, and consistently delivering exceptional results.

Grahamily Reunion 2023I assisted in leading a dynamic team in planning and executing a multi-faceted weekend experience in collaboration with Hennessy. This included concept development, design, and hands-on management of all creative aspects.- Executed the creative vision for a dynamic weekend-long experience in partnership with Hennessy, from ideation to execution, ensuring every aspect embodied the MGP's essence and captivated attendees.- Successfully managed and curated engaging content on social media platforms, building anticipation and a sense of community among attendees, resulting in increased event buzz and ticket, and product sales.- Crafted a unique and memorable merchandise collection that not only served as valuable keepsakes for participants but also strengthened brand loyalty and extended the event's reach.- Led the creation of a user-friendly event website that served as the central hub for information, ticketing, and real-time updates, enhancing the overall attendee experience.- Conceptualized, organized, and flawlessly executed diverse in-person brand activations, including a networking event, professional development panel, welcome night reception, and a branded tailgate experience, enhancing the event's overall appeal.- Managed all communication channels, including email marketing, web content, and social media, ensuring consistent messaging, boosting ticket sales, and fostering attendee engagement.- Built and managed a dedicated photo and video team, overseeing content creation and capturing pivotal moments throughout the weekend, contributing to a visually compelling and memorable event experience.- Through strategic planning and execution, achieved a remarkable attendance of 75+ participants, exceeding attendance goals and ensuring the event's success.

- Initiated and led a comprehensive visual refresh initiative for CCT's social media platforms, instilling a fresh and cohesive visual identity aligned with the brand's essence to enhance brand identity and engagement.-Assembled a high-caliber team of two designers, strategically assigning responsibilities for optimal project execution.- Oversaw the creation of detailed visual guidelines, covering typeface choices, color applications, formatting, and templates for specific content, evergreen content, and social media posts. Additionally, a dedicated designer contributed to a sponsorship deck for CCT's March 2024 Summit event.- Facilitated creative briefings to articulate the project vision, ensuring alignment with brand objectives. Steered the art direction of each project to guarantee a unified and impactful visual narrative.- Managed the financial aspects of the project, including negotiating and facilitating payments for each designer. Ensured fair compensation for their invaluable contributions.- Implemented and managed project timelines using Monday.com, overseeing creative reviews, final submissions, and content production from August to October. Maintained a proactive approach to navigate any challenges and modifications.- Fostered open communication with the client, conducting regular discussions to understand and align with expectations, address potential project risks, and accommodate any necessary timeline modifications.- Orchestrated successful rollouts of Instagram Live sessions and the October relaunch event, "The Business of Creativity," ensuring seamless execution and maximum audience engagement.

Accounts: McKinsey & Co., The 3% Movement, Designing Justice + Designing Spaces

Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales. Provide front and back end cross training for new hires including POS systems, departmental operations & company-specific software. Itemized and totaled customer merchandise selection using POS systems. Troubleshoot customer concerns via email and phone. Utilized accounting software to receive stock inventory and manage merchandise billing.

Accounts: Marcus Graham Project, McDonalds, Apple Organize all creative materials to ensure their smooth transition to other departments. Develop multiple concepts for assigned products in partnership with copywriters and the account team. Incorporate and explore client suggestions and directives, resolve questions and concerns, oversee objections. Create design theme and graphics focused on B2B and B2C online and print marketing campaigns. Establish corporate branding standards and produced visual designs for all print, radio, television and Internet advertisements. Oversee the development of display and marketing materials to support advertising strategies. Created and designed agency website and coordinate periodic updates.

Organize all creative materials to ensure their smooth transition to other departments. Develop multiple concepts for assigned products in partnership with copywriters and the account team. Incorporate and explore client suggestions and directives, resolve questions and concerns, oversee objections. Create design theme and graphics focused on B2B and B2C online and print marketing campaigns. Establish corporate branding standards and produced visual designs for all print, radio, television and Internet advertisements. Oversee the development of display and marketing materials to support advertising strategies. Created and designed agency website and coordinate periodic updates.

Communicate Warby Parker's values and brand philosophy on the sales floor.Create an exceptional customer experience from start to finish by anticipating customer needs, providing style advice and optical knowledge. Consistently lead in total individual sales. Meet and exceed daily KPIs to contribute to collective sales and AOV goals.

Graphic Design & Marketing Team LeadConceptualized brand identity for annual YardCon conference in partnership with Advertising Week and developed uniqueaccompanying graphic style and tone for use in communications.Led team of 15 graphic designers to create uniform visual assets.Monitored online advertising and social media campaigns to assess success of differentstrategies.Promoted successful outcome of campaign strategy by aligning consistent brandmessaging and visual designs across digital outlets.Increased following of Yardcon Instagram account by 1,000.Developed, implemented and managed marketing and design of social media content.Utilized digital marketing campaign strategies for various platforms to attract 3500 attendees.

Created and deployed social media content, engaged with target audiences and boosted reachwith strategic ad placements.Masterminded highly successful digital strategies for various platforms to attract attendeeengagement.Created social media content with innovative brand messaging to promote ByBlackConference.

Spearheaded design projects concerning the creation of the brand identity, publication and content creation for NUNAR Magazine from conception to delivery. Delegated and reviewed tasks assigned to the assistant designer. Collaborated with team members across departments to meet deadlines and deliver project materials.

Leveraged industry knowledge and emerging trends to build innovative messaging and bringdesign concepts to fruition.Used Adobe Creative Suite to edit images for use in marketing materials and website content.Applied skill in color theory and composition to bring client visions to fruition.Researched new design technology and tools to bolster professional skillset and drive qualitydeliverables.Obtained approval of concepts by submitting rough drafts to management or to client.Developed creative design for print materials, banners and signs.

Produced and released marketing copy to promote the BYOBLive Built For This Digital Summit. Participated in planning and strategizing advertising campaigns.

Aided in creating digital content for Watch the Yard’s Yardcon; a digital conference geared toward helping black students find post graduate success in the midst of the COVID-19 pandemic.