Michael M. Email & Phone Number

Washington, DC, US

Washington, DC, US

Washington, DC, US

Resolve customer complaints and concerns with strong verbal and negotiation skills. Assist customers with technical issues via email, live chat and telephone. Research issues on various computer systems and databases to resolve complaints and answer inquiries. Break down and evaluate user problems, using test scripts, personal expertise, and probing.

Clients: Advertising Week, Vizio, Best Buy, Discover, BOMESI, Danone - North America - Manage creative teams ranging from 4-20 people, serving as a mentor to evaluate both individual and team performance ensuring that individual and team actions are in line with client brand guidelines, corporate values and strategic goals- Lead planning and production of.

Spearhead the development and execution of comprehensive marketing and communications strategies to promote our nonprofit's mission, drive engagement, and increase donor support. Established key performance indicators (KPIs) and regularly monitor and report on the effectiveness of marketing and communications initiatives to the executive team and board of.

Clients: Apple, McDonald’s, McKinsey & Co., Fashion Bomb Daily, Marcus Graham Project, Cannes Diversity Collective, Procter & Gamble, U.S. Black Chambers, Watch the Yard, JET Magazine, Creative Culture Tribe, Made in Color- Successfully managing projects from concept to completion, delivering on time and within budget.- Prioritizing tasks, allocating.

Dallas, Texas, US

Grahamily Reunion 2023I assisted in leading a dynamic team in planning and executing a multi-faceted weekend experience in collaboration with Hennessy. This included concept development, design, and hands-on management of all creative aspects.- Executed the creative vision for a dynamic weekend-long experience in partnership with Hennessy, from ideation to.

- Initiated and led a comprehensive visual refresh initiative for CCT's social media platforms, instilling a fresh and cohesive visual identity aligned with the brand's essence to enhance brand identity and engagement.-Assembled a high-caliber team of two designers, strategically assigning responsibilities for optimal project execution.- Oversaw the.

Accounts: McKinsey & Co., The 3% Movement, Designing Justice + Designing Spaces

Basking Ridge, NJ, US

Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales. Provide front and back end cross training for new hires including POS systems, departmental operations & company-specific software. Itemized and totaled customer merchandise selection using POS systems. Troubleshoot.

Accounts: Marcus Graham Project, McDonalds, Apple Organize all creative materials to ensure their smooth transition to other departments. Develop multiple concepts for assigned products in partnership with copywriters and the account team. Incorporate and explore client suggestions and directives, resolve questions and concerns, oversee objections. Create.

Dallas, Texas, US

Organize all creative materials to ensure their smooth transition to other departments. Develop multiple concepts for assigned products in partnership with copywriters and the account team. Incorporate and explore client suggestions and directives, resolve questions and concerns, oversee objections. Create design theme and graphics focused on B2B and B2C.

New York, NY, US

Communicate Warby Parker's values and brand philosophy on the sales floor.Create an exceptional customer experience from start to finish by anticipating customer needs, providing style advice and optical knowledge. Consistently lead in total individual sales. Meet and exceed daily KPIs to contribute to collective sales and AOV goals.

Northbrook, IL, US

Graphic Design & Marketing Team LeadConceptualized brand identity for annual YardCon conference in partnership with Advertising Week and developed uniqueaccompanying graphic style and tone for use in communications.Led team of 15 graphic designers to create uniform visual assets.Monitored online advertising and social media campaigns to assess success of.

Washington, DC, US

Created and deployed social media content, engaged with target audiences and boosted reachwith strategic ad placements.Masterminded highly successful digital strategies for various platforms to attract attendeeengagement.Created social media content with innovative brand messaging to promote ByBlackConference.

Spearheaded design projects concerning the creation of the brand identity, publication and content creation for NUNAR Magazine from conception to delivery. Delegated and reviewed tasks assigned to the assistant designer. Collaborated with team members across departments to meet deadlines and deliver project materials.

Towson, MD, US

Leveraged industry knowledge and emerging trends to build innovative messaging and bringdesign concepts to fruition.Used Adobe Creative Suite to edit images for use in marketing materials and website content.Applied skill in color theory and composition to bring client visions to fruition.Researched new design technology and tools to bolster professional.

Atlanta, GA, US

Produced and released marketing copy to promote the BYOBLive Built For This Digital Summit. Participated in planning and strategizing advertising campaigns.

Aided in creating digital content for Watch the Yard’s Yardcon; a digital conference geared toward helping black students find post graduate success in the midst of the COVID-19 pandemic.

Towson, MD, US

Bachelor Of Arts - Ba, Graphic Design

Candidate, Mass Communication/Media Studies

Education record