Matthew Spencer Email & Phone Number

Richland, Wa, Us

Successfully engage with a new teaming partner as a pilot project for future teaming agreements performing client discovery for State and Local Government technology refresh project procurement effort. Work within a team throughout discovery process to break down the client's functional needs and understand the pain points, issues and problems with the current tool set. Additionally understand the parts of the current implementation that work well and that should remain functionally similar in the new solution.Based on functional needs, and existing technical roadmap for the client entity lead the effort to create technical requirements for the system updates. Produce and deliver documentation to serve as a bridge to the requirements list useful in the creation of a product roadmap and eventual user stories. This document connects the dots between the functional need and the technology used to enable that functionality.Successfully complete and deliver project work, building working relationships with the new partner team members to prove capability and build reputation.

Fort Worth, Texas, United States

Lead a team of highly skilled developers, business analysts, and testers through implementation of case management suites using Node.js, Visual Vault, Pega, AWS Cloud services, and TM4J.Work directly with State and Local Government clients to understand their needs as part of discovery process and translate those needs into actionable user stories for implementation using Agile and/or ITIL methodologies. Provide recommendations and documentation around feasibility or alternatives regarding implementation. Drive toward cloud first implementations with scalability, extensibility, and modularity in mind. Perform Scrum Master and Product Owner duties as needed on various projects. In these roles, provide support to development and testing efforts by providing insight to user stories and other development tasks learned by being a participant in the discovery process. Provide coaching and guidance tailored to each individual to ensure their success and the success of the project.

Dallas/Fort Worth Area

Utilize modular architectures, next-generation integration techniques and a cloud mindset to provide vision to Application Development Teams. Work with an Agile mindset to create value across projects of multiple scopes and scale. Develop prototype and proof-of-concept application combining multiple AWS technologies to integrate contact center application behaviors with external CRM services such as Salesforce. Implement Dev Ops for deployment to AWS, migration and promotion to test and production environments. Technology stack includes, but is not limited to: Node.JS, Python, Groovy, Jenkins, BitBucket, SonarQube, AWS Lambda, AWS Lex, AWS CloudFront, AWS API Gateway, AWS Cloud Formation, AWS S3, Amazon Connect, Jira. Develop cross platform (mobile web, mobile app, and desktop) dynamic front end user interface widgets for AI Everywhere application to enable seamless customer interaction moving between live help help and AI hosted help. Widgets parse JSON messages using AngularJS to display dynamic content within widget which is customized based on message content and specifications. Widgets capture user input which is used to direct the next step in the support flow Implemented streamlined style sheets using SCSS framework to avoid duplication of styles and minimize redundant "code". Implemented functional and style updates to multiple widgets. Implemented multiple new widgets enabling new support flowsAs part of an Agile/Scrum team, research, present, implement and test solutions to enable client to migrate application development from monolith scheduled release to micro-services CI/CD paradigm. Update Jenkins scripts and jobs to use new repositories and deployment structure.Technology "geek" that likes to get involved in multiple areas of the system and can deep dive into new areas, prototype innovative technologies quickly. Comfortable developing in multiple technology areas and working on prototype and proof-of-concept assignments across the full-stack.

Dallas/Fort Worth Area

Technology "geek" that like to get involved in multiple areas of the system and can deep dive into new areas, prototype innovative technologies quickly. Comfortable developing in multiple technology areas and working on prototype and proof-of-concept assignments across the full-stack. Excellent communication skills with demonstrated experience working with architects on complex assignments in the following areas: • Python or Java/Spring development, with API development experience.• AWS or PaaS experience with Docker containers• Security experience with OAuth2 or similar technology• Big data experience with MongoDB, NoSQL. DevOps experience - Jenkins Pipelines, script development, Python/Perl

Plano, Texas

Lead development efforts and coordinate team activities. Facilitate communication between client ant team members. Act as subject matter expert and mentor junior developers.

Pendleton, Oregon

Evaluate current training materials and methods for effectiveness and relevance in regard to current delivery projects. Resource new materials and methods to meet the needs of current delivery projects. Develop training plans for individuals to enable career growth. Deliver training to delivery team as needed using methods as appropriate to the technology, for example: hands-on, classroom, or book learning.

Pendleton Oregon

Responsible for coordination of new project launches, effectively managing retirement of existing projects, and coordination of staffing needs due to growth of existing projects. Responsible for making recommendations on delivery feasibility for new business opportunities; including RFP responses and sales proposals. Responsible for planning and anticipating staffing needs of pipeline. Responsible for making recommendations on staffing and hiring. Facilitates recruiting, hiring, and coordinating training for staffing new projects. Responsible for tracking and coordination of current staffing skill sets to enable smooth transition of staff between projects as new projects launch.Successfully spin up new Tier 1 and 1.5 help desk. Understand client expectations and needs for new project, build out and recommend solution to meet needs. Manage implementation of IVR system and application per client requirements, including software development and voice recording. On board and coordinate training of staff. Implement communication flows between project team and client. Set up reporting and finance requirements. When project is in running state, turn project management over to delivery manager.

Pendleton, Or

Manage staffing, billing, process improvement, project expansion and launches for up to eight concurrent delivery projects. Projects are located on site and/or remote at any given time. Projects function in both Application Outsourcing, i.e. software development, and Business Process Outsourcing, i.e. Call Center / Help Desk. Work directly with clients to understand delivery needs for each project, as well as future expansion or contraction within the projects. Work with internal administration, facilities, and infrastructure teams to ensure all necessary hardware, systems access, and work space is available as needed for each project. Manage internal staffing needs including discipline, attendance, training, and hiring. Ensure SLA, KPI, SLO goals for each project are met by working with delivery leads and delivery managers to understand the goals and needs of each project. Work with delivery team and client on continual basis to find and present process improvement opportunities.Manage staffing and billing for fifty person tier 1 help desk. Understand business processes and suggest improvements to increase staff knowledge, efficiency and engagement. Delegate and follow up on tasks to team leads enabling better support for individual team members. Ensure team continues to meet Key Performance Indicator metrics while increasing efficiency and customer satisfaction. Manage client relationship and division of workload. Manage project for mobile application development client to clear technical hurdles in transitioning work to Pendleton facility. Manage staffing and work load requests for client deliverables. Provide internal support to project team members. Verify billable hours to work. Assist as needed on implementation with in the project.Manage forms development team for county specific implementation of state benefit eligibility management system. Develop forms using Adobe Live Cycle. Data access using Java, JDBC and Spring. Lead development and testing efforts.

Pendleton Oregon; Austin, Texas; San Antonio, Texas; Norwalk, California

Provide leadership and guidance to single development and/or testing team. Lead development efforts coordinating team of developers' deliverables to ensure timely delivery. Act as first point of escalation for client and delivery team. Act as Subject Matter Expert for delivery efforts. Facilitate morale and coordinate with management to ensure team is actively engaged in project. Work as developer or tester as needed within the project. Validate and approve hours worked for all team members.Delivery Team Lead for several projects with varying areas of specialization: IVR development and testing for major telecommunications company, development, testing, and post production support for two different Health and Public Services benefit management systems platforms; mobile application development.Developer for Health and Public Services eligibility determination and benefits management product. J2EE application using Spring Framework and Hibernate. Lead developer key functional areas for Message Center and Automatic Application processing (NoTouch). Add new functionality and maintained several functional areas dealing with data transfer and data collection to enable proper eligibility determination. SME for several functional areas in ABMS product. Completed supporting documentation such as how-to manuals for development efforts. Lead and coordinate development efforts. Review code of other developers for consistency, functionality and adherence to coding standards. Create and test DBCRs as needed as part of development efforts. Review functional designs and work with BAs for clarification and changes as needed. Write technical designs based on function designs. Developed several tools and procedures to solve redundant problems in workflow and processes and shared among the team.

Pendleton, Oregon; Sacramento California

Develop, test, support and/or document software, interfaces, and files according to the standards and methodology established by project using the guidelines established in the Statement of Work (SOW). Software developer for several projects using many different technologies: IVR development using VXML, JavaScript, Perl, Java Servlet, Java and more; Enterprise web application development using Java, Spring, Struts, SOAP, Oracle Database, JSP, DB/2 Database, JSTL. Projects all use various forms of versioning control and defect tracking. Project development methodologies vary, Agile, test-driven, waterfall, and hybrid methods. Perform development under various methodologies such as agile, water-fall, and test-driven development. Function as integration tester as needed.

Bachelor Of Science - Bs, Computer Science, Magna Cum Laude

Associate’S Degree, General Studies

Activities and Societies: Phi Theta Kappa

Computer Science

Activities and Societies: Phi Theta KappaCourse work focused primarily in Math and Sciences to fill gaps between my Oregon General Studies.

Computer Science