• Monitor PMS Gnomen software on daily basis i.e. receiving rents against the tenancies; include charges to landlord if any work is being carried out.• Maintain Business Intelligence (Tools Excel, Qlikview and Tabelu) Dashboard which includes rent figures, management fee and any charges incurred to landlord i.e. maintenance work, certificates, property license etc. Provide final figures to account payable to make payment to landlord.• Issue landlord statement every month which provides overall breakdown when the rent was received, deduction (management fee and any other work carried out), and final payment made to landlord.• Prepare paperwork for accountant to submit VAT quarterly i.e. landlord statements, office invoices, and work invoices.• Keep an eye on rent arrears and inform admin team to chase tenant for rent payment. Provide excel sheet with rent arrear details to directors.• Sole responsibility to keep up-to-date gas certificate, electric certificate and EPC which require dealing with engineers to assign them jobs and also arrange access for them. Implemented Fixflo software into the organization. Fixflo is property repair and maintenance software which allow tenants to report property issues to the management through Fixflo. The assigned property manager allocates the job to the contractor through Fixflo, and the progress can be viewed by all concerned parties i.e. Property Manager, Landlord, Contractor and Tenant.• Liaise with letting and admin teams to get an update and check their progress i.e. how many viewings and valuation booked for the day and support them to close the deal. To check with admin if they require any support with current applicant references and to make sure the team has all the necessary certificates to serve to new applicants.

• Deployed ERP System called EPOS Direct software from start to finish.• Redesign the whole infrastructure by implementing the best security firewall (Fortinet).• Migration to office 365.• Retail Management includes purchase order, demand planning, supply planning, replenishment, price management, category management, profitability management.• Warehouse Management, Multi-bin locations, defining pick and bulk picking routes, warehouse replenishment, space management.• Maintain performance reports on monthly basis.

• Outsourced to Bybox by CercoIT.• Software upgrades to Barclays ATM machines instructed by NCR through Bybox. Three months nationwide rollout.• Barclays ATM harness upgrade (Tesco sites only)• Shoezone EPOS upgrade• Post Office new router installation (Nationwide)• 8 Hour fix and install Printer or Cash Drawer for Morrisons.

• Digital Marketing on different platforms i.e. Facebook, Emails, PPC (Pay Per Click), SEO (Search Engine Optimization)• Monitoring the teams for all inbound enquiries through digital marketing campaign.• Motivating teams to hit our monthly business targets.

• Demonstrating HP printer and its usage to customers.• Providing monthly packages based on customers requirement.• Providing comparison with other brands and to offer our product.

• Train new staff members.• Conduct viewings at the properties.• Do marketing campaign of the company i.e. Leaflets, Facebook, Twitter, and Instagram.• Dealing with new clients.• Carry out reference and credit check on new clients.• Draft Management, Letting, Rent Collection and Tenancy Agreements.• Introduce our company to new Landlords to win their business.• Keep track on government legislation and making it sure that company is accredited and registered with required authorities.• Advise payroll for staff wages and commissions.• Keep myself and staff members motivated and try to achieve our individual and team monthly targets.• Advertise our properties on marketing portals to attract potential new clients.

• Conduct viewings at the properties.• Collecting and processing potential tenants referencing.• Advertising the properties at major portals.• Dealing with Landlord’s to successfully rent out their properties.

• Conduct viewings at the properties.• Collecting and processing potential tenants referencing.• Advertising the properties at major portals.• Dealing with Landlord’s to successfully rent out their properties.

• Overall responsibility of managing the business.• Continuously involve in market research of agencies in utility business in order to develop new business partners.• Built strong relationship with business partners and successfully able to deal with them on different issues for the smooth running of business• Responsible for checking month end sales and commission sheet in order to pay commission.• Manage and respond customer’s queries by emails and telephone, such as order supply date, meter replacement and terms and condition.• Responsible for hiring staff and providing them training.• Responsible to assist staff on daily basis.• Responsible for managing up to 11 sales staff members.