Senior Administrator
Current• Monitor PMS Gnomen software on daily basis i.e. receiving rents against the tenancies; include charges to landlord if any work is being carried out.• Maintain Business Intelligence (Tools Excel, Qlikview and Tabelu) Dashboard which includes rent figures, management fee and any charges incurred to landlord i.e. maintenance work, certificates, property license etc. Provide final figures to account payable to make payment to landlord.• Issue landlord statement every month which provides overall breakdown when the rent was received, deduction (management fee and any other work carried out), and final payment made to landlord.• Prepare paperwork for accountant to submit VAT quarterly i.e. landlord statements, office invoices, and work invoices.• Keep an eye on rent arrears and inform admin team to chase tenant for rent payment. Provide excel sheet with rent arrear details to directors.• Sole responsibility to keep up-to-date gas certificate, electric certificate and EPC which require dealing with engineers to assign them jobs and also arrange access for them. Implemented Fixflo software into the organization. Fixflo is property repair and maintenance software which allow tenants to report property issues to the management through Fixflo. The assigned property manager allocates the job to the contractor through Fixflo, and the progress can be viewed by all concerned parties i.e. Property Manager, Landlord, Contractor and Tenant.• Liaise with letting and admin teams to get an update and check their progress i.e. how many viewings and valuation booked for the day and support them to close the deal. To check with admin if they require any support with current applicant references and to make sure the team has all the necessary certificates to serve to new applicants.
