Lejing Ma Email & Phone Number

London, Gb

London

-Provided exceptional customer service and support, both in-store and through food delivery platforms. Greeted guests warmly and recommended drinks based on their preferences.-Managed a high workload effectively and ensured operational efficiency with a high level of detail. For example, during a particularly busy shift, successfully processed on-site orders for customers and accurately brewed 67 cups of tea within a two-hour period, maintaining 100% order accuracy.-Independently… Show more -Provided exceptional customer service and support, both in-store and through food delivery platforms. Greeted guests warmly and recommended drinks based on their preferences.-Managed a high workload effectively and ensured operational efficiency with a high level of detail. For example, during a particularly busy shift, successfully processed on-site orders for customers and accurately brewed 67 cups of tea within a two-hour period, maintaining 100% order accuracy.-Independently managed all facets of shop operations, including stock availability check, material production, cleaning and accounting. Demonstrated ability to organize and multitask under pressure.-Worked as a team player in street marketing activities. Offered constructive suggestions to the selection of samples, increased 15% attraction rate. Successfully converted foot traffic into active participants, with 200 out of 800 daily passersby trying the drinks. Show less

China

-Provided comprehensive administrative support to senior executives, managing daily office operations and ensuring efficient workflow. Handled scheduling and calendar management, proactively developed a streamlined system using Canva, which reduced the time spent managing tasks by about 40%.-Assisted with events coordination, such as webinars, open days and campus tours. Delivered persuasive presentations to prospective students, resulting in a 10% increase in enrollments. Collaborated with… Show more -Provided comprehensive administrative support to senior executives, managing daily office operations and ensuring efficient workflow. Handled scheduling and calendar management, proactively developed a streamlined system using Canva, which reduced the time spent managing tasks by about 40%.-Assisted with events coordination, such as webinars, open days and campus tours. Delivered persuasive presentations to prospective students, resulting in a 10% increase in enrollments. Collaborated with various departments for on-site execution, efficiently dealing with unexpected issues.-Integrated with student groups as representatives, considering diversity and equality issues. Ensured event venue was accessible to students with disabilities and arranged translation services. Collected student ideas through Outlook to enhance event planning, resulting in over 95% satisfaction feedback. Show less

China

-Managed loyal customers community via CRM and organized product seeding campaigns, optimizing engagement and fostering brand loyalty. Created guidelines for customers to post positive reviews on social media platforms, resulting in a 25% boost in social media mentions.-Utilized Microsoft Excel for data entry, accurately updated sample inventory, tracked delivery updates.-Created visually appealing promotional posters using Photoshop and developed targeted scripts.

Master'S Degree

Education record

Bachelor'S Degree, International And Intercultural Communication