Mohammed Alam Email & Phone Number

New York, United States

• Ensure new Mortgages, HELOCs, Co-Op successfully onboard from Mortgage Operations and Consumer Lending to the Loan Servicing area (FISERV-DNA)
• Verify all loan information transferred from EMPOWER through GROUND CONTROL is accurate and works with Mortgage Operations and Post Closing to resolve any inaccuracies
• Responsible for compliance with applicable Federal, State and NCUA rules, regulations and laws while upholding UNFCU's commitment to quality member service and representing UNFCU in a positive and professional manner
• Responsible for tax and insurance tracking, escrow disbursements and analysis
• Complete Auto loan Serving such as (including but not limited) receiving title for loans coming from dealer/DMV, posting Lien Record, requesting missing documents from Member/Dealer, releasing auto title, maintain.
• Evaluated potential risks associated with proposed changes or modifications before implementation.

Wayne, New Jersey, United States

• Managed a team of six employees in the Payment Processing department
• Processed cheques electronically & manually received for Consumer Installment Loans, Residential Mortgage, Consumer Credit Card, Commercial Mortgage & Home Equity- Line of Credit, Reconciling daily GL probe
• Processed a pipeline of complex FHA, VA, Non-Conforming, and Conforming mortgage transactions
• Performed Auto Loan Payoff and Contact Dealer/Customer if needed (15-20 Payoffs daily basis)
• Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts.
• Worked closely with third parties such as title companies or appraisers throughout the lending process.

Wayne, New Jersey, United States

• Reviewed Transaction Monitoring cases for our products, which may lead to regulatory report filings
• Validated Suspicious Activity Report (SAR) and/or Suspicious Transaction Report (STR) forms against internal documentation and supporting evidence for accuracy prior to filing with FinCEN
• Applied analytic techniques to complex cases to make logical and supported recommendations
• Produced timely and accurate information for Transaction Monitoring Team Lead or management team to assist in decision-making processes, including escalating any investigative issues or program gaps
• Advocated for Financial Compliance Operations, carried and drove the FinCom care culture with colleagues and within the team.
• Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.

Woodbridge, New Jersey, United States

• Assisted in design, development, and maintenance of system documentation and procedures where applicable
• Provided first line support to corporate employees in resolving computer software and Hardware
• Assisted customer with setting up accounts, resetting passwords, modifying permissions, distribution lists, elevate user rights via Active Directory
• Created PST folders, email accounts, and updated security patches via outlook
• Received, documented, prioritized, and resolved end users help desk request
• Evaluated documented resolutions for current trends and preventative maintenance

Fort Lee, New Jersey, United States

* Assisted customer with setting up accounts, resetting passwords, modifying permissions, distribution lists, elevate user rights via Active Directory.* Provided initial analysis and problem solving of network or PC software, hardware, and\or peripherals.* OS installs data backup and recovery as well as server installs and setups.* Installed specified.

East Orange, New Jersey, United States

* Performed a variety of on-site troubleshooting and diagnostic tasks including virus removal, internet security, wireless network setups, PC/laptop setups/upgrades with latest versions of software application.* Assisted customer with setting up accounts, resetting passwords, modifying permissions, distribution lists, elevate user rights via Active.