Mohamed Yahya Email & Phone Number

Saskatoon, SK, CA

Toronto, Ontario, Canada

o Leader of the Year 2023o Member of Junior Business Council in Toronto.o Handling all the operations in the Front Office in absence of DFO, taking care of preparation of schedules for Front Office departments.o Most improved Employee Engagement Survey in 2023 with overall Front Office 91%, Service Express 95%, Leadership 89%, Bell/Door 98% and Front Desk.

Toronto, Ontario, Canada

• Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Toronto, Ontario, Canada

• Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Toronto, Ontario, Canada

• Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Dubai, United Arab Emirates

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.

Dubai Emirate, United Arab Emirates

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.

Dubai, United Arab Emirates

• Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Dubai, United Arab Emirates

• Manage and supervise all tasks of the astaff
• Communicate with FOM on all matters re: guest services & hotel operations
• Provide functional assistance and direction to all departments
• Cooperate, coordinate and communicate with other hotel departments as required
• Ensure guests receive prompt attention and personal recognition throughout the hotel
• Respond to guest needs and resolve related problems

Dubai, United Arab Emirates

• Checking rooms due to arrive in terms of (status, keys, registration card, welcome drink, Etc.).
• Blocking rooms with attention to guests’ special requests.
• Closing all city ledger charges.
• Checking all traces and follows up with all requests on daily basis.
• Checking all open accounts.
• Following up with travel agents on missing vouchers and payments.

Dubai, United Arab Emirates

• Checking rooms due to arrive in terms of (status, keys, registration card, welcome drink, Etc.).
• Blocking rooms with attention to guests’ special requests.
• Closing all city ledger charges.
• Checking all traces and follows up with all requests on daily basis.
• Checking all open accounts.
• Following up with travel agents on missing vouchers and payments.

Salalah, Sultanate Of Oman

• Worked as Front Desk Shift leader (take care of GSS reports Weekly/Monthly basis, setup the duty Rota for Front Desk staff & Attend Morning briefing)
• Handling Night shift of taking all responsibilities of the hotel as Night Auditor and Front desk agent running the Micros & Opera system for the next day as well
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

Sharm El Sheikh, Egypt

• Checking rooms due to arrive in terms of (status, keys, registration card, welcome drink, Etc.).
• Blocking rooms with attention to guests’ special requests.
• Closing all city ledger charges.
• Checking all traces and follows up with all requests on daily basis.
• Checking all open accounts.
• Following up with travel agents on missing vouchers and payments.

Alexandria, Egypt

Training in the Front Office departments

Bechelor Of Hotel Management, Hospitality Administration/Management, Very Good

High School, High School/Secondary Diplomas And Certificates, High School