Mohamed Alaa Email & Phone Number

6Th Of October City, Giza Governorate, Eg

6Th Of October, Al Jizah, Egypt

Banha, Al Qalyubiyah, Egypt

plus Banker

Benha, Al Qalyubiyah, Egypt

Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical wayHandle all account opening & it’s related operations process including system input & data entry.Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty

Cairo Governorate, Egypt

Responsible for constantly searching for new business opportunities in local market to deliver sales, through making outbound calls/visits to describe bank’s products (credit card & personal loan) , explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets

Banha,Egypt

• Supervise, motivate, and monitore sales team performance.• Test and train volunteers.• Set budgets/targets.• Maintaine detaile documentation of the company's products.• Product development, identified new business opportunities, and developed marketing strategies.

Banha,Egypt

Works with executives to develop corporate training center strategies and initiatives.Contracts with vendors to allow for employee participation in outside training programs.Leads and directs the work of others.Write reports to a head.• started as sales agent• Team Leader: Leads 8 staff• Sales Manger: Manages 30 staff

Fundamentals Of Financial Service

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Activities and Societies: • Volunteer at Resala charity organization. • Volunteer at Life Makers charity organization. • Member.