Develops and implements diagnostic queries and reports to proactively identify data, process and/or system functionality issues to ensure accurate admissions data, related processing and communications. • Updates and maintains OCAS EOL (External On0Line) database, Ontario College Guide for publication through OCAS as well as internal admissions system configurations. • The Lead in process involving Student Information Systems (SIS) including but not limited to collecting, troubleshooting, and auditing SIS to ensure accuracy and enhance business processes and workflow. • Acts as subject matter expert before contacting Information Services Support with respect to Admissions module of SIS. • Support and facilitate all processes related to admissions, including development of new functionality and/or problem solving. • Liaises with academic program departments when it comes to monitoring and analyzing enrollment data from all semesters on a regular basis, proactively outlining any possible issues.

Responsible for analysis and accuracy of student accounts including the collection, evaluation, reconciliation, and documentation for all student, staff, and corporate payments, refunds, promissory notes and special payment arrangements for all Fleming College students.• Provide front line service to the public and internal customers across all campuses and departments through efficient processing of payments and refunds, accurate account analysis and review, and adherence to College and Ministry standard policies and procedures.• Process mas inbound payment transactions for tuition, residence, ancillary fees, or any other fees payable to College from students, corporate accounts and third parties requiring account and payment reconciliation to ensure alignment to the correct student account and all that accounts are balanced. • Review account, approve Special Payment arrangements and apply indicators on the account accordingly, as well as produce and communicate confirmation of payment documents to applicants and admission agents to support student visa applications. • Process refunds, realignment or additional charges as needed. • Update and evaluate Fee notification documents and associated communication for all new and returning students based on College and Ministry tuition guidelines.

Responsible for the processing of post-secondary program applications (domestic and international), internal applications, (government funded initiatives such as SAO and Second Career, etc.), and upper semester applications.• Evaluate and process documentation for the admission of all students while ensuring that applicant and student information is up to date and accurate at each stage of the admissions process. It is the key point of contact for applicants with respect to their admission to the college and students with respect to their admission when changing programs. Advise applicants and students regarding admissions processes and policies including minimum admission requirements.• Provide an advisory role to applicants, students, the college community and the public, in person, by phone, via e-mail on Fleming College programs and services, admissions policies and procedures, and general information regarding financial aid, student accounts, academic regulations, academic schedule and application schedules for the various term intakes.• Determine eligibility and approve acceptances to program by assessing tests, transcripts both paper and electronic - often of a complex nature, requiring the research of out-of-province and international educational systems and institutions. Manual scoringfor secondary and post-secondary transcripts and data-enters scores and transcript data

• Process information and financial analyses for the bank in accordance with set guidelines to meet service levels. This includes daily/weekly/monthly preparation of performance packs for various Retail products and segments and analyzing customer base with regards to salaries, segments, footprint and provide highlights.• Preparation of Financial Decks for presentation to Board of Directors, Management, and Shareholders.• Collaborate in providing assurance about the accuracy of information contained in financial reports.• Preparation of Annual budget for Strategic business unit - Retail Banking while carry out periodic reviews to ensure expenses are within designated limits.• Coordinate in matters relating to financial investigations as required such as audit reports, capital financing, insolvency and suspected fraud. Ensuring Retail departments adhere to audit rules and assists in solving audit issues.• Performance management of Retail SBU including the review of retail portfolios and pricing/ sales/ products performance.• Provide periodic and ad-hoc analysis, along with observations on various aspects of Retail business including market share reviews.• Financial and statistical analysis, dealing with extracting information from available data sources and using it to analyze monitored trends to predict forecasts and behavioral patterns.• Provide business intelligence on cross-sell / up-sell opportunities and other related reports to management.• Liaise with Information Technology department in order to automate periodic reports used by Retail group for portfolio and performance management.• Liaise with Retail business partners on identifying and managing risk related subjects.• Assist in submission of regulatory reports to external agencies/institutions.

· Support EGM in collating budgetary requirements for Strategic business unit-Retail Banking· Assist in onboarding staff under Retail Banking involving stakeholders (from onboarding to assisting in their office logistics-systems, IDs, access, etc., to training their assistants)· Coordinate in matters relating to financial investigations as required such as audit reports, capital financing, insolvency and suspected fraud. · Liaise with Retail business partners on identifying and managing risk related subjects.· Facilitate in EGM in matters related to coordinating with other departments in gathering information necessary in making business decisions. · Collating and preparing financial decks for presentation to board of directors, management, and shareholders.· Ensure that each Retail departments adhere to audit rules and assist in solving audit issues.· Collaborate in providing assurance about the accuracy of information contained in financial reports.· Fill out or assist in submission of regulatory reports to external agencies/institutions.· Complete general office administration including correspondences from EGM’s office to designated recipients, maintaining supplies, queries from all departments across the Bank and other affiliated partners/alliances. · Manages internal system on behalf of the EGM.· Functions as the main link between EGM’s office and other offices such as: CEO, executive management, direct reports, alliance banks, and joint ventures.· Managing the calendar and office of the executive General Manager that handles 11 business units, leading more than 1000 staff across the Bank

· Contributes to the bank’s deposit growth strategies and goals by generating additional income from corporate and wire-based wire transfer products and services.· Investigate and research disputes, and suspicious or fraudulent transactions in accordance with government regulations.· Ensure that S.W.I.F.T. messages (electronic funds transfer) are properly formatted according to SWIFT standards and transmitted within the agreed cutoff time.· Frequently coordinates with Anti-Money Laundering unit, Corporate and Retail Internet Banking team for the transactions that need clarification from the respective teams.· Transferring CARS (Central Accounting Reconciliation System) files on a daily basis

• Responsible in providing the needs of the merchants with BDO POS (Point-of-Sale) terminals like POS terminal hardware/ software inquiries, requests and problems • Verifies POS terminal transactions through merchant id and approval of debited transactions for EPS (Express Payment System). • Assist the merchants in requesting for additional BDO terminals and terminal supplies. • Assist merchants in merchant settlement and card- related requests or problems.• Monitor cases logged through the use of Applix iCRM (Customer Relationship Management) System.• Assist Quality Assurance in resolving and closing of credit card cases. • Trains newly-hired merchant services personnel.

• Responsible in making decisions on charge authorization requests from affiliated merchants according to set limits. • Entertain and respond to authorizations related inquiries of merchants and cardholders. • Maintains a high level of call efficiency and customer-satisfaction without compromising the interest of the bank. • Coordinates with Risk Management Unit in assisting merchants for fraudulent transactions. • Assigned to monitor unposted installment transactions of merchants and responsible for deciding payment of merchant’s installment transactions.

• Responsible for the reconciliation of debit and credit entries of MCR (Mortgage Contract Receivables) transaction ledger against general ledger.• Prepare transaction ledger per account using the required format, and accounting of subsidiary ledger for the accounts that were not ticketed.• Perform other duties assigned by immediate supervisor.