Ma. Corazon Ocampo Email & Phone Number

Ballina, New South Wales, Australia

- Lead and advocate company process documentation (SOPs), identify gaps, implement improvements and follow through team commitments and compliance - Partnered directly with company directors for both retail and wholesale operations, contributing to strategic decision-making and business growth.- Collaborated closely with the HR Team on talent management.

Ballina, New South Wales, Australia

- Lead and manage a team of virtual staff members working across different departments responsible for order processing, delivery coordination, marketing, sales development, and quality control to ensure efficient and effective operations.- Ensure that all team members are meeting their individual and team goals.- Identify areas for improvement.

Data gathering / researchCalendar ManagementGoogle Sheets Reporting Updating and building database - CRM Newsletter - MailchimpWebsite management - WordPress Manual Procedure listingSocial Media Management (Facebook & Instagram)

Tasked to provide real time support and supervision to Technical Support Professionals in resolving basic to advanced Xbox related issues. Conducted team handling, technical updates and one on one coaching. Provided approvals for escalations and other policy related concerns in compliance with client knowledge base. Submitted weekly reports which includes.

Mandaluyong

Xbox Universal ChatHelped customers in troubleshooting Xbox profile, Microsoft Account, hardware, software, network connectivity and accessories related issues. Assisted customers in resolving digital games and media contents download or license problems. Provided assistance in managing billing issues related to first party & third party subscriptions and.

Mandaluyong

Windows 8Helped customers in diagnosing, troubleshooting and identifying solutions to resolve issues with Windows 8 and older versions. Walked customers through the process of installing the software on their machines and starting up the program for the first time. Assumed remote control over customers’ computers when necessary to resolve problems.

Mandaluyong

Dell XPS HardwareProvided first level phone-based technical support to Dell XPS hardware, Operating System and/or peripherals using documented procedures and available tools. Assisted customers in placing replacement or repair orders.

Conducted English lessons through virtual classroom to Japanese young learners and working professionals. Job also included instructing students in reading, writing, and conversing with focus on cultivating conversational and job-related communication skills. Carried out chosen curriculum or lesson plan by the students. Monitored and documented learning.

Program: Charter Communications (Spectrum) Tasked to provide excellent phone-based technical support to customers experiencing internet connection issues. Assisted customers in configuring wired/wireless network settings. Provided assistance in resetting email password and basic email set up. Offered additional services by analyzing customer needs and.