I'm an Information Technology Graduate, currently looking for work as an ICT Business Analyst. I have strong problem solving and analytical skills, excellent communication and interpersonal skills. I am highly adaptive and strong critical thinker, eager to contribute to the team and learn at the same time.I can skillfully use mySQL tools to create and deliver business solutions that are in line with organisational requirements. I am proficient with business process modelling software and data analytics tools like Power BI.I also have a solid grasp of Business Analysis and am able to extract client requirements and understand the end user's expectations through process mapping sessions and workshops while employing Agile methods like the Software Development Life Cycle (SDLC) or Kanban for agile delivery. I also have several years’ experience working in retail delivering excellent customer service and having a proven track record.My SFIA self-assessment based on my work experiences are identified and mentioned below:Data Administration (DBAD)- level 3Using database management tools and resolving inconsistencies. Performed data administration and maintenance tasks.Data Management (DATM) l-level 3Applied reliable methods to format and transform data to handle data. employing data modelling tools to update data warehouse and extract data to produce dashboards.Customer service support (CSMG) Level 3Acted as the routine contact point, receiving and handling requests for support. Assisted with tracking, monitoring and resolving issues and created supporting documentation where applicable.