Maarten Hensen

Maarten Hensen Email and Phone Number

Yolk @
Maarten Hensen's Location
Mechelen, Flemish Region, Belgium, Belgium
Maarten Hensen's Contact Details

Maarten Hensen personal email

About Maarten Hensen

Experienced Reporting Analyst with a demonstrated history of working in the telecommunications industry. Strong professional skilled in Analytical Skills, Customer Relationship Management (CRM), Customer Satisfaction.

Maarten Hensen's Current Company Details
Yolk

Yolk

Yolk
Maarten Hensen Work Experience Details
  • Yolk
    A Whole Lot
    Yolk May 2022 - Present
    Brussels Metropolitan Area
    Managing the company together with my colleague Caroline. Main focus on IT systems and processes. Directly involved in a healthy decision making process.
  • One Bill Global
    Director Of It
    One Bill Global Jan 2021 - May 2022
    Brussels Region, Belgium
    View
  • One Bill Global
    Project Manager
    One Bill Global Nov 2019 - Dec 2020
    Brussels Region, Belgium
    View
  • Scarlet
    Reporting Analyst & Partner Support
    Scarlet Oct 2015 - Oct 2019
    Brussels Area, Belgium
    View
  • Scarlet
    Project Coordinator
    Scarlet Jun 2009 - Oct 2015
    View
  • Scarlet
    Content Manager & Ccc Systems Coordinator
    Scarlet Nov 2007 - Jun 2009
    Content Manager- editor of the online support section of our website- analyse, report & suggest improvements for the online support sectionSystems Coordinator- internal contact for everyone with questions, remarks about the tools used at our department- involved in projects to improve our servicesCompleted projects:* implementation vocalcom ( call center software )* company move to new location
    View
  • Scarlet
    Lead Agent
    Scarlet Mar 2007 - Nov 2007
    - Support Team Leaders & Team Managers- Take over their operational tasks when they are in meeting
    View
  • Scarlet
    Technical Support Agent: 3Th Line
    Scarlet Jun 2004 - Mar 2007
    - handle the ticketflow between customer care and internal departments or external partners- test new products and report to product manager- involved in the testing of an european systemwide integration of all customer related systems
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  • Scarlet
    Technical Support Agent: 2Nd Line
    Scarlet Feb 2002 - Jun 2004
    2nd line:- helping out 1st line agents- answering technical questions of professional users by phone or mail- calling back customers with issues that 1st line could not resolve
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  • Scarlet
    Technical Support Agent: 1St Line
    Scarlet Aug 2001 - Feb 2002
    - answering technical questions of non professional users by phone or mail
    View

Maarten Hensen Skills

Contact Centers Contact Center Operations Contact Center Strategy Call Centers Forecasting Troubleshooting Integration Dns Tcp/ip Contact Center Optimization Contact Center Transformation Contact Center Technology Planning Budgeting And Forecasting Demand Forecasting Microsoft Excel Analytical Skills Team Building English Customer Relationship Management Business Process Improvement Microsoft Office Customer Experience Customer Satisfaction

Maarten Hensen Education Details

Frequently Asked Questions about Maarten Hensen

What company does Maarten Hensen work for?

Maarten Hensen works for Yolk

What is Maarten Hensen's role at the current company?

Maarten Hensen's current role is Yolk.

What is Maarten Hensen's email address?

Maarten Hensen's email address is xc****@****ail.com

What schools did Maarten Hensen attend?

Maarten Hensen attended Katholieke Hogeschool Kempen.

What skills is Maarten Hensen known for?

Maarten Hensen has skills like Contact Centers, Contact Center Operations, Contact Center Strategy, Call Centers, Forecasting, Troubleshooting, Integration, Dns, Tcp/ip, Contact Center Optimization, Contact Center Transformation, Contact Center Technology.

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