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Maarten Hensen is listed as A whole lot at Yolk, based in Mechelen, Flemish Region, Belgium. AeroLeads shows a matched LinkedIn profile for Maarten Hensen.
Maarten Hensen previously worked as Director of IT at One Bill Global and Project Manager at One Bill Global. Maarten Hensen holds Information Technology from Katholieke Hogeschool Kempen.
Experienced Reporting Analyst with a demonstrated history of working in the telecommunications industry. Strong professional skilled in Analytical Skills, Customer Relationship Management (CRM), Customer Satisfaction.
Listed skills include Contact Centers, Contact Center Operations, Contact Center Strategy, Call Centers, and 19 others.
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Brussels Metropolitan Area
Managing the company together with my colleague Caroline. Main focus on IT systems and processes. Directly involved in a healthy decision making process.
Content Manager- editor of the online support section of our website- analyse, report & suggest improvements for the online support sectionSystems Coordinator- internal contact for everyone with questions, remarks about the tools used at our department- involved in projects to improve our servicesCompleted projects:* implementation vocalcom ( call center software )* company move to new location
- Support Team Leaders & Team Managers- Take over their operational tasks when they are in meeting
- handle the ticketflow between customer care and internal departments or external partners- test new products and report to product manager- involved in the testing of an european systemwide integration of all customer related systems
2nd line:- helping out 1st line agents- answering technical questions of professional users by phone or mail- calling back customers with issues that 1st line could not resolve
- answering technical questions of non professional users by phone or mail
Quick answers generated from the profile data available on this page.
Maarten Hensen works for Yolk.
Maarten Hensen is listed as A whole lot at Yolk.
Maarten Hensen is based in Mechelen, Flemish Region, Belgium while working with Yolk.
Maarten Hensen has worked for Yolk, One Bill Global, and Scarlet.
You can use AeroLeads to view verified contact signals for Maarten Hensen at Yolk, including work email, phone, and LinkedIn data when available.
Maarten Hensen holds Information Technology from Katholieke Hogeschool Kempen.
Maarten Hensen is listed with skills including Contact Centers, Contact Center Operations, Contact Center Strategy, Call Centers, Forecasting, Troubleshooting, Integration, and Dns.
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