Maayan Yankelevich Email & Phone Number

Ireland

Berlin, Germany

• Designing, creating and facilitating soft skills and leadership workshops
• As a certified coach, I support our employees on their career development and personal growth
• Driving Raisin’s diversity, equity and inclusion program, making an impact outside the training room

Berlin, Germany

• Leading the way and overseeing everything related to training and development in the organisation.
• Setting learning and development strategy across the company based on business needs
• Managing effective knowledge transfer to our vendor partner
• Owner of all learning technologies globally, from LMS to authoring and engagement tools
• Driving DEI and cultural awareness initiatives in the organisation
• Delivering people development and leadership development training

Berlin, Germany

• Lead trainer for the customer care team in a fast-growing, disruptive start-up.
• Built a data driven training department
• Structured and continuously improved curricula, material and assessments
• Lead the project of setting up an LMS for the organisation
• Delivered online and offline onboarding training on a monthly basis
• I was Responsible for knowledge growth and knowledge retention within the team

County Dublin, Ireland

• Lead a global team of trainers, located across five sites.
• I coached and mentored the trainers on all aspects of their role, as well as their own career development
• I believe managing a team of highly skilled sole contributors requires a focus on personal motivation and drive. The output was continuous business growth
• I Spearheaded the development of new curricula and training content for new and existingprojects, as well as ad hoc training requests
• Drove T&D initiatives across the organisation in collaboration with key stakeholders based onbusiness needs
• Represented the team in clients facing meetings, while making sure clients needs are being met and expectations exceeded

County Dublin, Ireland

• Lead a team of trainers across three EMEA sites.
• Ensured adherence to SLA expectations while managing the daily performance of the team
• Planned effective usage of team resources and capacity
• Managed client communication, and was a POC for training related escalations
• Coordinated with stakeholders to implement T&D plans and initiatives
• Managed team admin tasks such as LMS reports, adherence to HR policies and team recruitment

Dublin, Ireland

• In this role, I delivered product, sales and soft skill training to hundreds of new hires and existing agents.
• Developed curricula and training materials to facilitate in-class and self-paced learning
• Implemented a variety of training techniques to accommodate different learning styles and levels
• Provided one-to-one feedback to trainees on their progress and development
• Collaborated with stakeholders in conducting a training needs analysis to identify gaps in skills and knowledge
• Generated reports, based on training data analysis, stakeholders' feedback and trainee surveys, to measure training impact

Dublin, Ireland

I supported the Israeli and UK-Ireland teams on two online-marketing products * Analysed and maintained the overall quality and customer satisfaction rates on agent and team level* Provided effective feedback, emphasising key points to improve and maintain performance* Lead an inside-sales programme within the team, to increase our client's revenue*.

Dublin, Ireland

Supported the Israeli market on two online-marketing platforms owned by a fortune 100 client* Delivered outstanding customer service, while solving marketing and technical challenges for an online marketing platform* Managed inbound and outbound communication channels, following each case to its successful resolution* Consistently exceeded customer.

Israel

I was an occupational therapist specialising in the cognitive rehabilitation of patients who suffered cerebral stroke and head trauma. I was also a sector manager, and lead a team of five occupational therapy assistants. * Ran patients care plan from initial assessment through goal setting to executing a therapeutic plan* Communicated the therapeutic plan.

Professional Accreditation In Coaching And Mentoring

Bachelor Of Science - Bsc, Occupational Therapy