Maayan Yankelevich Email & Phone Number

Ireland

Berlin, Germany

• Designing, creating and facilitating soft skills and leadership workshops• As a certified coach, I support our employees on their career development and personal growth• Driving Raisin’s diversity, equity and inclusion program, making an impact outside the training room

Berlin, Germany

Leading the way and overseeing everything related to training and development in the organisation.• Setting learning and development strategy across the company based on business needs• Managing effective knowledge transfer to our vendor partner• Owner of all learning technologies globally, from LMS to authoring and engagement tools• Driving DEI and cultural awareness initiatives in the organisation• Delivering people development and leadership development training• Coaching and mentoring employees on learning opportunities to achieve personal growth and career progression• Trusted advisor for people managers looking to develop or acquire additional training for their teams

Berlin, Germany

Lead trainer for the customer care team in a fast-growing, disruptive start-up.• Built a data driven training department• Structured and continuously improved curricula, material and assessments • Lead the project of setting up an LMS for the organisation• Delivered online and offline onboarding training on a monthly basis• I was Responsible for knowledge growth and knowledge retention within the team

County Dublin, Ireland

Lead a global team of trainers, located across five sites.• I coached and mentored the trainers on all aspects of their role, as well as their own career development• I believe managing a team of highly skilled sole contributors requires a focus on personal motivation and drive. The output was continuous business growth• I Spearheaded the development of new curricula and training content for new and existingprojects, as well as ad hoc training requests• Drove T&D initiatives across the organisation in collaboration with key stakeholders based onbusiness needs• Represented the team in clients facing meetings, while making sure clients needs are being met and expectations exceeded• I delivered soft skills training to team lead and ops lead levels

County Dublin, Ireland

Lead a team of trainers across three EMEA sites.• Ensured adherence to SLA expectations while managing the daily performance of the team• Planned effective usage of team resources and capacity• Managed client communication, and was a POC for training related escalations• Coordinated with stakeholders to implement T&D plans and initiatives• Managed team admin tasks such as LMS reports, adherence to HR policies and team recruitment

Dublin, Ireland

In this role, I delivered product, sales and soft skill training to hundreds of new hires and existing agents. • Developed curricula and training materials to facilitate in-class and self-paced learning• Implemented a variety of training techniques to accommodate different learning styles and levels• Provided one-to-one feedback to trainees on their progress and development • Collaborated with stakeholders in conducting a training needs analysis to identify gaps in skills and knowledge• Generated reports, based on training data analysis, stakeholders' feedback and trainee surveys, to measure training impact• Mentored and coached other trainers and SMEs• LMS ambassador, supported learners and provided reports

Dublin, Ireland

I supported the Israeli and UK-Ireland teams on two online-marketing products * Analysed and maintained the overall quality and customer satisfaction rates on agent and team level* Provided effective feedback, emphasising key points to improve and maintain performance* Lead an inside-sales programme within the team, to increase our client's revenue* Identified quality, product knowledge and soft skills gaps on individual, team and site levels. * Designed and delivered trainings to address these gaps* Communicated new guidelines and processes to agents and QAs

Dublin, Ireland

Supported the Israeli market on two online-marketing platforms owned by a fortune 100 client* Delivered outstanding customer service, while solving marketing and technical challenges for an online marketing platform* Managed inbound and outbound communication channels, following each case to its successful resolution* Consistently exceeded customer satisfaction and all KPIs set by the client

Israel

I was an occupational therapist specialising in the cognitive rehabilitation of patients who suffered cerebral stroke and head trauma. I was also a sector manager, and lead a team of five occupational therapy assistants. * Ran patients care plan from initial assessment through goal setting to executing a therapeutic plan* Communicated the therapeutic plan to patients and families, while providing guidance and support* Mentored and trained colleagues, interns and new team members* Represented the team in cross-departmental meetings, cooperating towards achieving shared goals * Reported and communicated progress to hospital management

Professional Accreditation In Coaching And Mentoring

Bachelor Of Science - Bsc, Occupational Therapy