Michael Bathon Email & Phone Number

Pikesville Maryland

Manage the further development and implementation company projects such as the Online Record Book, Salesforce customer management database, and other projects. Specifically, to manage the development plans for ongoing integration, upkeep and improvement of IT systems; the commissioning of appropriate and cost-effective procurement and contractual arrangements; the management of projects and system dependencies at planning, implementation and support stages.Highlighted Achievement:Consolidated multiple operating systems into one CRM which allowed the company to increase productivity and expand into other territories.Bottom-Line Improvement: • Lead the development of scalable systems and automation features which allowed our staff to expand into new territories without hiring new members to support those locations. • Partnered with executive peers to create IT three-year strategic plan and budget, which included capital projects and ongoing expenses.

Miami/Fort Lauderdale Area

Spearheaded company’s sales growth and marketing strategies. Designed a CRM system with advanced analytical tracking tools along with implementing practical process improvements (PPI) and fluent system processes across multiple platformsHighlighted Achievement: $7 million in sales over 6 years while establishing a division specializing in event acquisitions and hospitality systems.Bottom-Line Improvement: • Achieved 30% profits, 48% gross margin, and 132% increase in EBITA and free-cash-flow performance.Operation & Reorganization: • Led the management team in identifying and correcting critical problems which allowed the company to reduce and streamline overhead expenses by 33%, strengthen product gross margins, resolve service quality issues, differentiate products & services, and deliver revenue growth of 12-17%. Customer Service: • Redesigned the customer experience which led to the company receiving the top award from an independent hospitality firm for customer satisfaction, after-sales service focus, and improvements; maintained a 75% client renewal average.Team Development: • Had over 52% growth within our sales division year-after-year, while having the industry’s lowest employee attrition.

Washington D.C. Metro Area

Tasked with leading a team comprised of over 100 employees across 7 divisions meeting performance improvement goals for the business development program. Successfully executed 2 acquisitions while experiencing significant financial and operational challenges. Devised and executed a strategic plan to establish long-term business growth and built a top-performing team..Highlighted Achievement:Grew a division from $3.5 to $20 million in revenue specializing in data attainment and global hospitality software/CRM systemsRevenue & Profit Growth: • Reversed losses to profits, driving 27%+ year-over-year revenue gains through 2008 and profitability at over 30% of revenue totals, while improving ROIC to ~35%..• Produced profits at levels enabling the readerboard company to minimize losses from newly-acquired competitive companies that eventually led to the creation of a $10 million division.• Built acquisition pipeline and relationships with key R&D organizations. Implemented strong, aggressive marketing campaigns within critical industry markets.Change Management:• Led meetings with team leaders at satellite offices on a monthly basis to ensure compliance with newly-implemented company changes and expanded the existing training processes.

Hartford, Connecticut Area

Entertainment Manager, Staff Supervisor, responsible for planning, scheduling, executing, and implementing all activities, events, and entertainment, including recruitment and training for crew members. Highlighted Achievement: Promoted to Cruise Director within 6 months for proven customer-service-excellence, leadership abilities, problem-solving and outstanding sales skills.Customer Service Excellence: • Cross-departmental communication and collaboration to ensure the smooth running of ship; • Decreased Service incidents by proactively reaching out to passengers and fielding any requests or complaints to the appropriate crew, to make real-time changes. Operational Management: • Increased overall customer satisfaction scores by 28% by increasing guest interaction and raising the quality and variety of entertainment and activities. • Doubled passenger participation in activities by launching “engagement teams” prior to ship events and increasing schedule visibility.Interpersonal Skills:• Personable communicator with outstanding social skills; established and maintained the standard of the social environment onboard.

Annapolis, Md

Recruited to direct all sales operational functions within the company; following successful performance and achievement of objectives, earned promotion in 2002 to hold full P&L responsibility for the sales division, overseeing marketing applications, sales processes, operational finances, and administration functions. Highlighted Achievement: Increased event revenue by 34% and fully remodeled the sales and catering divisions. New Process Implementation:• Introduced new industry marketing & sales techniques, while resolving the internal issues, providing solutions to a specific requirement or environment, resulting in 20% cost reductions and 30% decreases in wasted time/material.• Increased financial performance by 5% to over 14% ROS through renewed focus on pricing, cost containment/reductions, sourcing, and organizational restructuring.Market Positioning:• Initiated and completed 3 acquisitions, upgrading the company’s software application resulting in procurement of technology for future implementation in the company’s existing software. Consolidated/Repositioned 6 current product lines into 2 product lines under new East Coast Dreamers, branding, eliminating product overlap, and internal competition.

Within 1 year transition to the marketing and information services department.• Filmed, produced and edited video nearly 80 productions for the college on a professional level while occasionally working in the production studio.• Engineered special effects for motion picture and still video for various campus events & marketing campaigns. • Performed digital photography replication and production for a variety of courses.• Lighting technician for college performances and shows. • Produced videos and billboards promoting enrollment and continuing education.HelpDesk Support:• Network/Printer configuration and File/Print server administrator. • Maintained, designed, and updated college websites and Intranet. • Provided helpdesk support for campus technicians and staff members via phone, email, and walk-ins issues. • Maintained, updated and performed routine server maintenance. • Troubleshoot network failures and responsible for daily server backups/maintenance. • Troubleshooting/support for local and wide area college networks while working with Client/Server applications to support network. • Update college server software/hardware as needed and performed computer networking support and technician functions.

Bs, Communications/Business Management

Activities and Societies: Sigma Pi FraternityHosted Thursday night radio talk show at Salisbury University

Aa, Computer Science

Activities and Societies: Member of SGA (Student Government Association), member of the film society, and involved with recreational.

Sigma Pi Fraternity International Member