- Responsible for revamping the pseudonymization process- Coordination of the Access Control Program, focused on reviewing access to the data environment.

Key Responsibilities:Incident Management: Drive improvements that ensure data integrity, minimize downtime, and enhance system reliability. Lead the development of tools and processes to automate the detection, triage, and resolution of data incidents. Work closely with SRE engineers to reduce manual intervention and speed up recovery times.Data Platform Reliability: Collaborate with engineering teams to build and maintain highly available, resilient data infrastructure. Identify gaps in system reliability and implement solutions to prevent data incidents before they occur, with a focus on minimizing the impact on users and data services.Observability: Partner with Data Mesh and Infrastructure teams to enhance observability, monitoring, and alerting capabilities for data pipelines. Ensure data services have clear metrics (SLIs) for tracking performance and reliability.Stakeholder Management: Serve as the key contact point for all data reliability concerns, working with platform teams, data engineers, and business stakeholders to align on priorities and solutions.Post-Incident Reviews: Conduct thorough post-mortem reviews of major data incidents. Lead efforts to identify the root causes, prevent future occurrences, and communicate improvements to stakeholders.User Support: Collaborate with Data Products teams to build self-service tools and knowledge bases to reduce ticket escalations and improve the overall user experience.

Allocated in Credit Card Foundations BU with the mission to lead regulatory compliance projects and manage operational loss initiatives, bringing these to the forefront of 1st line activities without slowing down product development and innovation.

2LoD Risk Partner for investment products from the Brazilian market, including mainly Fixed Income, Variable Income, Mutual Funds, Crypto, and Treasury.• Assessment of new products, features, and relevant process changes;• Deep knowledge and experience in the application of operational risk concepts and methodologies, including, but not limited to, mapping of processes and controls, identification of risks and causes, assessment of inherent risk and residual risk, tests of controls, key risk indicators, management of issues, losses and action plans;• Experience in presentations to senior management and governance forums for the assembly and consolidation of risk information in an executive manner;• Good communication and ability to work collaboratively with the team as well as the ability to communicate information accurately and clearly to all seniority levels in the first, second, and third line of defense;• Conducting the business continuity management (BCM) cycle with 1LoD: BIA, OCP, and Continuity Tests;• Supplier Due Diligence focused on operational risk and business continuity;• Support issuing the Internal Controls Report to comply with capital market regulations: Res. CVM 35 and PQO.

2LoD Risk Partner for the wholesale and private banking segments.Supervision and governance over the instruments of the Operational Risk management and Internal Controls model:• Responsible for the treasury operational risk appetite metrics: quarterly assessment of the internal control environment for unauthorized trading – 15 Key Treasury Controls.• Quarterly assessment of the operational risk environment and internal controls for Corporate 2LoD (corporate and investment banking);• Support for the methodology team to issue internal control reports to local and international regulators, such as Circular BCB nº 3467, ICVM nº 505, ICVM 539, and PQO;• Support in conducting Internal and External Audit, as well as supporting managers to comply with gaps (Control Oversight);• Tests of Internal Controls for High and VH Risks;• Risk Control Self Assessment: Assessment of inherent and residual risks, internal control environment together with the business areas;• Monitoring of risk indicators (variability monitoring, analysis of limits, applicability tests, and monthly evolution);• Treatment and reporting of materialized operational risk events;• Calculation of the Monthly Panel on Operational Risks of all vice-presidencies (VPEs) – Risk Culture;• Continuous engagement with the business areas to ensure dynamic and timely alignment about Risks and Controls (1LoD and 2LoD meetings);• Assessment of Operational Risks and Impacts on Internal Controls regarding the launch of New Products; • Monitoring and management of operating losses by segment, as well as identifying opportunities for improvements in controls to maintain risk appetite by Vice-President (Cascade Down);• Monitoring of mitigation actions declared in the governance of internal controls;• Reporting to Banco Santander's Corporate 2LoD on the conduct of operational risk certification campaigns and internal controls;

Internal audit in financial products and services, focusing on treasury and investment funds.

Internal audit in financial products and services, focusing on treasury and investment funds.

Monitoring and managing the budget through performance indicators.

Accounting routines - Financeira BRB