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Muhammad Abdullah Email & Phone Number
Executive IT-BSS and IT Infrastructure
at
Zong CMPak Ltd
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Executive IT-BSS and IT Infrastructure
Location
Punjab, Pakistan
Company size
Who is Muhammad Abdullah? Overview
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Quick answer
Muhammad Abdullah is listed as Executive IT-BSS and IT Infrastructure at Zong CMPak Ltd, a with 6495 employees, based in Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Muhammad Abdullah.
Muhammad Abdullah previously worked as Executive IT-BSS & IT Infrastructure at Zong Cmpak Ltd and Senior Officer IT - OMC, BSS & IT Infrastructure at Zong Cmpak Ltd. Muhammad Abdullah holds Master'S Degree, Computer Science from University Of Engineering And Technology, Taxila.
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Email format at Zong CMPak Ltd
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Zong CMPak Ltd
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Profile bio
About Muhammad Abdullah
I am an experienced IT professional specializing in database development, SQL queries, ETL processes, and web development with a strong track record of success in the telecommunications industry. In my role as an Executive IT - OMC, I've led critical in-house development projects, driving innovation and delivering impactful solutions.With over 4 years of experience, I've spearheaded the launch of new IT BSS software, significantly reducing customer complaints by 50%. My expertise in postpaid billing activities and system performance monitoring has contributed to operational efficiency and accuracy.As a firm believer in continuous learning, I've provided strategic guidance and mentoring to junior staff, fostering a culture of growth and development. I thrive in dynamic environments where collaboration and innovation are key drivers of success.
Current workplace
Muhammad Abdullah's current company
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Zong Cmpak Ltd
6 roles
Muhammad Abdullah work experience
A career timeline built from the work history available for this profile.
Executive It-Bss & It Infrastructure
Responsibilities:Development Projects and Postpaid Billing:Currently leading and contributing to critical in-house development projects.Successfully launched new IT BSS software, reducing customer complaints by 50%.Drove postpaid billing activities, including cyclic billing, invoice generation, duplicate & e-bill handling, and resolving billing-related complaints.System Operations and Issue Resolution:Ensured efficient and timely resolution of end-user queries related to charging, provisioning, CRM, BVS, accounts, billing, MNP, IR, and configurations.Identified and rectified system-level and product-level issues.Data Management and Reporting:Extracted data using SQL, created ad-hoc reports, and maintained the BOSS Portal for better team visibility.Automated alerts for proactive monitoring and generated various reports as requested by management and other departments.Incident Management and Coordination:Ensured adherence to SOPs during incidents and events.Engaged management and relevant teams promptly during outages and escalations.Attended meetings and sessions related to new requirements and developments.Team Leadership and Training:Provided 24/7 technical and non-technical guidance to junior staff via emails, tickets, and escalations.Enhanced subordinates' skills through regular training sessions and knowledge sharing.Key Achievements:Leading ongoing development projects to enhance system functionality.Successfully launched new IT BSS software, reducing customer complaints by 50%.Enhanced billing processes, improving accuracy and efficiency.Developed comprehensive knowledge base systems, facilitating team knowledge sharing.
Senior Officer It - Omc, Bss & It Infrastructure
Responsibilities:System Monitoring and Performance:Ensured optimal performance and uptime of BOSS nodes and network.Monitored and resolved hardware, software, and environmental alerts efficiently.Issue Resolution and Analysis:Handled end-user queries related to charging, provisioning, CRM, BVS, accounts, billing, and MNP.Analyzed and resolved system-related complaints, achieving KPI targets for ticket closure times.Data Management and Reporting:Extracted and processed data using SQL, creating accurate ad-hoc reports and queries.Monitored daily processes, ensuring timely delivery of batch files to DWH.Service Provisioning and Improvement:Provided timely provisioning of services like HLR, IR, PCRF, CRBT, and MCA.Continuously improved IT operations and customer support processes.Key Achievements:Maintained high system performance and user satisfaction.Consistently met and exceeded KPI targets for issue resolution.Enhanced data management and reporting efficiency.
Mar 2020 - Dec 2023
Visiting Lab Engineer
• Conducting Labs for Undergraduate students and teach them.• Supervised students in their semester Lab projects.
Jan 2017 - Jun 2020
Management Trainee
Service Desk InchargeGot Training about systems Administration, Network Administration, Infrastructure and SAP Administration.
Apr 2019 - Jul 2019
Teaching Assistant
• Conducted quizzes, assignments and marked them.• Helped instructors in preparing course manuals and students grades
Jan 2015 - May 2016
Team & coworkers
Colleagues at Zong CMPak Ltd
Other employees you can reach at zong.com.pk. View company contacts for 6495 employees →
NS
Nadeem Shahab
Colleague at Zong Cmpak LtdPakistan
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MA
Munir Ahmed
Colleague at Zong Cmpak LtdHyderabad District, Sindh, Pakistan
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MS
Muhammad Shafqat
Colleague at Zong Cmpak LtdLahore District, Punjab, Pakistan
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SA
Saima Ayub
Colleague at Zong Cmpak LtdIslāmābād, Pakistan
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AK
Aemal Khan Khattak
Colleague at Zong Cmpak LtdPakistan
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MA
Muhammad Asif
Colleague at Zong Cmpak LtdIslamabad, Islāmābād, Pakistan
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MS
Muhammad Saqlain Malik
Colleague at Zong Cmpak LtdLahore District, Punjab, Pakistan
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AM
Alight Motion Premium
Colleague at Zong Cmpak LtdIslāmābād, Pakistan
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SQ
Syed Qandeel Haider
Colleague at Zong Cmpak LtdPakistan
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UU
Usama Umar
Colleague at Zong Cmpak LtdLahore, Punjab, Pakistan
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Nadeem Shahab
Colleague at Zong Cmpak LtdPakistan
View →
MA
Munir Ahmed
Colleague at Zong Cmpak LtdHyderabad District, Sindh, Pakistan
View →
MS
Muhammad Shafqat
Colleague at Zong Cmpak LtdLahore District, Punjab, Pakistan
View →
SA
Saima Ayub
Colleague at Zong Cmpak LtdIslāmābād, Pakistan
View →
AK
Aemal Khan Khattak
Colleague at Zong Cmpak LtdPakistan
View →
MA
Muhammad Asif
Colleague at Zong Cmpak LtdIslamabad, Islāmābād, Pakistan
View →
MS
Muhammad Saqlain Malik
Colleague at Zong Cmpak LtdLahore District, Punjab, Pakistan
View →
AM
Alight Motion Premium
Colleague at Zong Cmpak LtdIslāmābād, Pakistan
View →
SQ
Syed Qandeel Haider
Colleague at Zong Cmpak LtdPakistan
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UU
Usama Umar
Colleague at Zong Cmpak LtdLahore, Punjab, Pakistan
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2 education records
Muhammad Abdullah education
Master'S Degree, Computer Science
Bachelor'S Degree, Computer Science
FAQ
Frequently asked questions about Muhammad Abdullah
Quick answers generated from the profile data available on this page.
What company does Muhammad Abdullah work for?
Muhammad Abdullah works for Zong CMPak Ltd.
What is Muhammad Abdullah's role at Zong CMPak Ltd?
Muhammad Abdullah is listed as Executive IT-BSS and IT Infrastructure at Zong CMPak Ltd.
Where is Muhammad Abdullah based?
Muhammad Abdullah is based in Punjab, Pakistan while working with Zong CMPak Ltd.
What companies has Muhammad Abdullah worked for?
Muhammad Abdullah has worked for Zong Cmpak Ltd, Iqra University Islamabad Campus, and Pak-Arab Refinery Ltd..
Who are Muhammad Abdullah's colleagues at Zong CMPak Ltd?
Muhammad Abdullah's colleagues at Zong CMPak Ltd include Nadeem Shahab, Munir Ahmed, Muhammad Shafqat, Saima Ayub, and Aemal Khan Khattak.
How can I contact Muhammad Abdullah?
You can use AeroLeads to view verified contact signals for Muhammad Abdullah at Zong CMPak Ltd, including work email, phone, and LinkedIn data when available.
What schools did Muhammad Abdullah attend?
Muhammad Abdullah holds Master'S Degree, Computer Science from University Of Engineering And Technology, Taxila.
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