Developed strategic road maps, architecture, solution design and implementation of global unified communications and voice systems. Possesses clear understanding of private and public cloud architectures. Collaborated with Cisco, Oracle, Microsoft and AudioCodes solution partners, technology engineers and to design solutions which enhance communications to improve business processes and services. Led the design, testing, implementation and support of Microsoft O365 Lync 2013, AudioCodes VoIP Gateways, and Oracle Acme Session Border Controllers (SBC) for Coca-Cola’s European, Asia, and North America Data Centers. Near flawless execution ensured over 1K users were equipped with the necessary collaboration tools for successful daily operations in support of Coca-Cola customers globally.Provided MAC support, troubleshooting and site acceptance testing for O365 Microsoft Lync users, coordinating efforts with Coca-Cola’s O365 Team and Microsoft support teams. Excellent understanding of Cisco Unified Communication Products: Call Manager (10.x and greater), Unity and Unity Connection.

Provided Level 2-4 support for OpenScape customers for North America, leading to an improved success rate in problem resolution. Integral part for the State of Oregon OpenScape implementation team. Led the deployment of over 500 Secure Polycom conference phones, replacing outdated analog devices state-wide with 99% success rate. Led Successful integration of OpenScape Voice with Mediatrix, Polycom, Cisco switches, Right-fax servers, and other 3rd party VoIP Gateways in support of over 15K state employees

Assigned to the Unify managed services team in support of the University of Texas Southwestern, (UTSW) Dallas TX. Responsible for the day to day management and system operations of the OpenScape Voice and Unified Communications platforms, to include all configuration, integration, and system optimization of over 6000 plus users. In addition full responsibility for all system upgrades, integration with third party vendor equipment to include RedSky e911,RightFax,ASC recording, and full system documentation. Act as the customer advocate and liaison concerning all technical matters in the daily operations and maintenance of OpenScape Voice

Responsible for Pre-Sales Support and Post-Sales detailed technical design of complex Unified Communications implementations for Medium to Large enterprises. Encompasses integration of VoIP and Unified Communications, Contact Centers, Trading Systems (Turrets), and data networks. Determine QoS, DHCP, DNS, and data network requirements for successful VoIP/Unified Communications implementations. Design and implement dial plan translations to support global deployments.

Responsible for the successful global implementation, integration and operations of three major Microsoft collaboration and communications products across 20 countries. Supervised a team of 12 highly technical networking and Microsoft professionals ensuring they met their goals to ensure a successful implementation. Liasoned with CIO and his staff to ensure the business needs and requirements for over 60 business units were met with this new implementation.Other Roles at Terex include:Oracle Collaboration Suite Administrator

 Responsible for providing technical services in the form of design, assessment, analysis, and troubleshooting of IP-driven networks, systems and applications. Also responsible for performing IP Readiness testing for customers using simulated voice traffic injection, SNMP monitoring, and Quality of Service (QoS) configuration.