Mabel Muñoz Email & Phone Number

Dallas, Texas, United States

• Manage and process all incoming operational volume for the Advisor Service organization. This would include account maintenance, cashiering functions, items not in good order, among others.• Manage to a standard of quality in our work that exceeds the expectations of our business partners and our Advisors.• Identify trends in operational paperwork and seek to educate our Advisors and the broader service organization on efficiency.• Practice active listening, open ended dialogue, and rapport building to gain a thorough understanding of Advisors’ needs in an effort to enhance their loyalty with Schwab.• Handle moderately complex or out-of-the box requests or SME roles and own them to completion.• Maintain a strong band of communication between internal business partners, including operational partners and leadership.• Manage complex work, self-direct, and prioritize an ever-changing workload of time sensitive requests.

San Diego, California, United States

San Diego, California, United States

Student Mentor for the Oasis First Year Interest Groups (FIGs).

San Diego, California, United States

• Drafted and reviewed contracts, agreements, and legal memoranda under the supervision of senior attorneys, ensuring accuracy and compliance with legal standards.• Researched and filed international patents to protect intellectual property rights.• Amended legal documents to build and defend the IP Portfolio.• Trained in intellectual property rights to ensure compliance with legal regulations.

San Diego, California, United States

• Developed good communication and working relationships with individuals withineach functional group (mainly Process Development, Engineering, Manufacturing(biologic, device and combination product), Quality, and Regulatory).• Assisted with coordinating relevant functional groups to ensure timely execution ofprogram activities, while escalating risks, mitigations and contingencies to Project Manager through managing schedules and ad-hoc cross-functional task forces for day-to-day operations of program teams.• Provided support for other functional groups, ensuring that technical projectswere executed per Design Controls and proper Quality Systems.• Short term projects – created SharePoint content and document management.• Created and displayed project content via PM tools, e.g. dashboards and MSProject timelines. Gathered and compiled data and project information for presentations.