Having worked in multiple roles within Verizon my current role finds me in business account management. I currently manage a territory for Verizon in North Carolina.

Business Solutions for Small to Medium Business Customers.

Performance Management: Evaluate sales teams’ understanding of data products and services. Track data sales activity and disseminate new product updates throughout all sales channels. Develop customized training curriculums and conduct training sessions and product demonstrations during in-store visits. Ensure sales teams understand and can effectively demonstrate data products and services to grow market share and attain data sales objectives. Lead group training sessions and provide… Show more Performance Management: Evaluate sales teams’ understanding of data products and services. Track data sales activity and disseminate new product updates throughout all sales channels. Develop customized training curriculums and conduct training sessions and product demonstrations during in-store visits. Ensure sales teams understand and can effectively demonstrate data products and services to grow market share and attain data sales objectives. Lead group training sessions and provide individual training as required. Operations Management: Proactively identify issues that impact complex data-related sales. Act as subject matter expert to resolve escalated issues and makes recommendations on issues. Customer Retention: Engage with sales teams to determine data solutions to meet individualized customer needs. Increase data penetration within assigned territories to drive data revenues. Market & Industry Knowledge: Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team. Show less

Establish company social strategy and work with all business units to infuse social perspectives as part of their core planning from inception, including collaborative resourcing, tooling, listening insights, agency partnership, social activations and business proofing.

Worked for the area in telesales managing a direct team as well as a trainer for call centers in the Northeast Area. Responsible for the training of 250 sales reps in the Northeast Area as well as responsible for training two call centers with 300 reps each.

Worked in management for Verizon Wireless in multiple locations. I have managed both multiple kiosk and store locations as well as individual flagship locations. I opened and ran the Times Square / Bryant Park flagship location for the company. I was responsible for overall store performance, metrics and training, all while hitting and exceeding company targets and standards.

Although I have been in management roles throughout my career with Verizon I currently find myself as a Business Account Manager managing a territory in North Carolina. The position involves managing business accounts and their needs within a specific scope within my territory.