Michael B. Email and Phone Number
•Experience:-Active Directory Administration-Azure AD Account Management-On-prem and cloud Exchange-JAMF Administration / JAMF 100 Certified-SCCM Client Administration-Group Policy Management-MDT Imaging-DHCP/DNS-VMWare VDI support-Windows 7/10/11-MacOS-Office365-Bitlocker/Sophos-VPN / RSA token management-Remote User Support-Server Support-Advanced Troubleshooting •Lead technical trainerSpecialties: :A+ Certified:Jamf 100 Certified:Technical training:Technical writing:Systems deployment:Desktop and notebook troubleshooting and builds:Conflict resolution:PowerShell scripting:Technical research
Beyondtrust
View- Website:
- beyondtrust.com
- Employees:
- 1710
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Senior Endpoint Systems EngineerBeyondtrustPflugerville, Tx, Us
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Endpoint Systems EngineerBeyondtrust Oct 2022 - Present
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Austin Systems Administrator / Ds Tier Ii SupportCdk Global Apr 2011 - Aug 2022Austin, Texas AreaSoftware: -Windows Enterprise and MacOS support-Windows Mobile/Android/iOS support-Windows 2003, 2008, 2012 Enterprise installations-Windows Active Directory administration-Microsoft 365 suite-Proprietary application support-Bitlocker Encryption support and administration-Cisco AnyConnect VPN -VMWare VDI-Microsoft SCCM-Druva backup softwareHardware: -Lenovo/Dell/HP hardware support-Apple MacBook support-Desktop/notebook/server setup and maintenance -
Systems AdministratorSpiceworks Nov 2009 - Mar 2011Austin, Texas Area -
Technical Analyst/Channel LiaisonDell Jun 2007 - Mar 2009Promoted to create and drive online conversations with new, existing, and potential Channel Partners for Dell’s initial push into the Channel Market. Utilized Social Media tools such as LinkedIn, Facebook, and Twitter to drive new Channel product and services announcements, create online business relationships with partners, and provide transparent communication between Dell and the online community. -
L2 Advanced Support Consultant/ Senior Technical AnalystDell Apr 2005 - Jun 2007Train front line technical support reps on proper troubleshooting steps and Dell tools and resources. Train advanced level support agents on roles, responsibilities and reporting. Research advanced level or highly public issues and coordinate efforts between internal Dell departments for appropriate resolutions.
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Executive Technical EscalationsDell Jun 2004 - Apr 2005Work unresolved technical issues for customers who have escalated to Dell executives. Performed advanced troubleshooting on Desktop and Notebook systems, and wireless failures on mission critical machines and time sensitive issues.
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Technical Support RepresentativeDell Apr 2004 - Jun 2004Briefly worked level 1 technical support calls for basic troubleshooting of Dell Desktop and Notebook systems.
Michael B. Education Details
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International Business CollegeComputers And Networks
Frequently Asked Questions about Michael B.
What company does Michael B. work for?
Michael B. works for Beyondtrust
What is Michael B.'s role at the current company?
Michael B.'s current role is Senior Endpoint Systems Engineer.
What schools did Michael B. attend?
Michael B. attended International Business College.
Who are Michael B.'s colleagues?
Michael B.'s colleagues are Dexter S., Bryan James, Jeff Mills, Tuyet Tran, Pmp, Itil® V3, Francis O'donnell, Chris Hvidsten, Will Chesson.
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