•Records all details for contracts, purchase requisitions and purchase orders in the related database. •Develops SOPs for procurement procedures at the Office.•Overseas inventory control and ordering of supplies.•Responsible for the coordination of vendors and suppliers.•Liaises with various businesses to determine the quality and cost of their products and services.•Monitors businesses and products availability to pay the best price for the products and services required at the Office without sacrificing the quality or delivery times.•Nurtures relationships with suppliers to negotiate the best prices for the products and services required at the Office. •Identifies and researches potential new suppliers. •Prepares the required procurement documents, review, and process purchase requisitions in line with AMIDEAST's policies, procedures, and processes.•Recommends vendors for award and develops preferred vendor lists.•Monitors Office supply (inventory) levels, and reorder when appropriate.•Supports the Finance team in distributing cheques, data entry, and other finance related duties that the Finance team might request.

• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.• Identified development opportunities using quality assurance and provide ongoing training, coaching and mentoring on as-needed basis for call center.• Administrate all social media channels.• Create and lunch marketing campaigns through social media.• Marketing content creation.• Respond to all inquiries received on social media channels.• Go the extra mile to engage customers.• Recommend potential products or services to management by collecting customer information and analyzing customer needs.• Provide the management with all needed reports.

Serving the customers and receiving problems from the customers and solve it.Selling the customers latest packages (GSM, Internet, Handsets).Provide customers with information on internet packages and promotions.Helping the customer to choose the best package for his family.Generate tickets for problems that cannot be resolved.Fully aware of all laws & regulations regarding data protection.Responding to customers who have special communication needs, such as language difficulties or disabilities.Commit with the schedule to achieve the best adherence.

- Auditing subscribers insurance policies and make sure that they arecorrectly with our agreements and terms.- Entering the subscriber’s information into the TPA system.- Answering fleet manager by email, phone or fax for any inquiry aboutpolicies and services.- Provide all subscribers report to the administrative department.- Provide treatment forms and insurance ID cards for all subscribers.- Packaging the treatment forms and the insurance cards for eachsubscriber and send it for each company.- Archiving subscriber contracts, chronic reports, claims.- Enter all the treatment claims which we received it from the medicalnetwork (hospitals claims, clinic claims, laboratory claims, x-rayclaims, dentist claims, pharmacy claims).- Calculating the treatment claims and auditing them with the networkagreements and insurance policies.- Reporting and analyzing all financial claims to the administrativedepartment.- Develop and improve the Medical Network which includes doctors,hospitals, medical centers, laboratory, dentist, x-ray and pharmacies.

Handling calls from the customers and receiving problems from the customers and solve it.Commit with the schedule to achieve the best adherence.Generate tickets for problems that cannot be resolved over the phone.Up-sold services to existing customers.Fully aware of all laws & regulations regarding data protection.Provided callers with information on internet packages and promotions.Responding to customers who have special communication needs, such as language difficulties or disabilities.