Led the successful upgrade of the core banking system for top banks in Canada, enhancing system performance and reducing transaction-processing times by 30%.Led a cross-departmental ERP implementation on NetSuite, optimizing workflows and increasing data accuracy by 25%. Enhanced system capabilities by implementing SQL-based data integrity checks and data mapping across modules.Developed advanced SQL queries and Power BI dashboards, delivering insights into KPI trends and operational metrics that improved decision-making efficiency by 20%.Conducted comprehensive gap analysis and “As-Is/To-Be” workflows for transportation and logistics operations, reducing operational costs by 15% and procurement cycle times by 10%.Partnered with stakeholders across IT and business units to document requirements, create BRDs, and establish project timelines using Agile and Waterfall methodologies. Achieved 95% stakeholder alignment on project deliverables.Spearheaded UAT planning and conducted thorough documentation on Confluence and Visio, reducing post-implementation issues by 30%.Directed a seamless ERP migration to NetSuite for a logistics and transportation firm, improving operational efficiency by 30% and enhancing cross-departmental data sharing.Designed and deployed Power BI dashboards and SQL queries, providing real-time visibility into key KPIs, reducing report generation time by 20%, and empowering data-driven decision-making.Led Agile ceremonies (sprint planning, retrospectives) to ensure collaborative progress on ERP and CRM integrations, achieving on-time delivery and a 95% satisfaction rate among stakeholders.Led the successful implementation of TruckMate TMS that reduced operational costs by 15% and improved route efficiency by 25%.Oversaw the integration of CRM and ERP systems, streamlining operations and improving data accuracy. Enhanced reporting capabilities and reduced data entry errors by 30%.

Managed the successful migration of core banking data, utilizing SQL for data extraction, transformation, and loading (ETL), leading to a 30% improvement in system performance and accuracy.Created SQL-based reports to validate data compliance with regulatory standards, reducing data inconsistencies by 25% and ensuring audit-readiness.Conducted risk analysis for CRM integration and enhanced data accuracy by integrating data validation processes across functional teams, achieving a 20% reduction in data discrepancies.Documented detailed functional and non-functional requirements for the CRM upgrade, ensuring alignment across teams and reducing time-to-delivery by 15%.Built real-time dashboards in Tableau for performance monitoring, which reduced data reporting timelines by 40% and enhanced insights into customer service trends.Improved existing asset management system by conducting gap analysis, creating 'As-is' and 'To-be' process flows, and eliciting comprehensive requirements from stakeholders, resulting in a revenue increase of 5% ($29 million) annually.Integrated Commercial-Off-The-Shelf (COTS) Smart Process software management functionality from third party into in-house business process improvement within six months, saving approximately $5 million annually through understanding pain points, documenting requirements, and collaborating with front-office teams.Analyzed and optimized trading and transaction processes for various financial instruments, including fixed-income securities and derivatives, ensuring business needs were met through test plan creation and collaboration with portfolio managers.Translated product vision into business and system requirements using JIRA stories and Visio diagrams, ensuring clear understanding across teams.Directed the enhancement of the digital banking platform, incorporating new features such as real-time transaction alerts and personalized financial advice.

Led the successful migration to Oracle ERP by performing data mapping, transformation, and SQL-based data validation, achieving 99% data integrity upon project completion.Conducted thorough gap analysis for key banking operations, which resulted in streamlined workflows and a 20% improvement in process efficiency.Facilitated workshops to gather and document requirements from senior stakeholders, developing comprehensive use cases and workflows that decreased ambiguity and ensured clear alignment across teams.Partnered with information security teams to integrate data security protocols within ERP workflows, reducing the risk of non-compliance by 30%.Led project cross-functional teams, performing tasks as assigned by the project manager under the work breakdown structure (WBS) while ensuring project cohesiveness.Reviewed key project deliverables using the Software Development Life Cycle (SDLC) Methodologies to ensure that technology solutions meet the identified business needs.Utilized Agile methodology to iteratively enhance project deliverables, resulting in a 15% improvement in quality of ERP functionalities.Facilitated a brainstorming and JAD sessions to elicit the requirements and capture the business drivers for projects.Developed and documented business requirements and business process flow models in support of CRM, Asset Management, and strategic and operational projects with the aid of MS Visio, Unified Modeling Language (UML) software design tools.Developed test strategies, test plans and test scripts and conducted UAT (User Acceptance testing), system integration testing, regression and unit testing and documented the results.

Migrated over 10 projects from Waterfall to Agile methodology, increasing project delivery speed by 20% and team productivity by 15%.Managed the product backlog for ERP implementations, facilitating sprint planning and ensuring 100% delivery on sprint goals.Analyzed data flows and provided SQL-driven solutions for data reporting, which reduced data processing times by 25% and improved report accuracy.Developed detailed documentation, including project charters, process flows, and BRDs, which supported change management efforts and minimized disruption during ERP deployment.For traditional/predictive projects, gathered and documented detailed requirements (including functional and non-functional requirements) artifacts, including Business Requirement Document (BRD) from appropriate Subject Matter Experts (SMEs) that support the project scope and deliverables, and ensured appropriate sign-off on the approved BRD.Built and maintained a repository of reusable requirements documentation to support future initiatives, following the enterprise standards.Developed detailed project management documentation such as Project Charters, Process Flow Diagrams, and Use Case Diagrams.Participated in implementation and post-implementation activities (e.g., Training, Deployment, Contingency Planning, First-Occurrence Verification, and Lessons Learned).

Participated in project kick-off meetings and developed the project needs document.Supported Project Manager in creating business case, project charter and project plan.Documented and developed use cases, process flows and business requirements.Assisted Project Manager and team by creating and maintaining meeting schedules, meeting minutes, project schedules, issue reports and bi-weekly status reports.Engaged with stakeholders to ensure that requirements were specific, measurable, realistic, and accurate with associated business benefits.Analyzed business requirements and project deliverables, defining deliverables and process implications.Coordinated the activities of the project team, the work packages and the project deliverables.Supported the project team by monitoring progress and performance and providing project status reports.Advised management of risks affecting project costs, schedules and client relations.Developed and maintained relationships with clients to manage expectations.Facilitated scrum ceremonies (grooming, sprint planning, retrospective, daily stand-ups) Held requirement sessions with the product owner and created a product backlog for all captured requirements.Enacted change and continuous improvement, increasing the productivity of Scrum teams by 15% and the quality of deliverables by 20%.Created the user stories as deliverables from the requirements gathering sessions with subject matter experts, product owners and other relevant stakeholders.Collaborated with Product Owners to achieve maximum project return on investment and meet project objectives.