As an ITSM System Administrator at Sharp Gaming, part of the Betfred Group, I manage and maintain the IT service management platform and processes for one of the leading online gaming providers in the UK. I work with a team of IT professionals to ensure the smooth and efficient delivery of IT services to internal and external customers, using best practices and tools such as ITIL, and Jira.I have over 8 years of experience in IT service desk and technical support roles, and over 3 years of experience in cloud migration and deployment projects. I have successfully completed multiple cloud migrations for global customers, moving their data and applications from on-premises or cloud platforms to Google Workspace, using CloudM as the migration tool. I have also provided consultancy and project management services for customers who needed assistance with their cloud migration strategy and execution. I am a Google Professional Workspace Administrator, certified by Coursera, and I have strong skills in help desk support, customer relationship management, and troubleshooting. My goal is to leverage my technical expertise and customer service skills to deliver high-quality IT solutions and support for Sharp Gaming and Betfred.
Listed skills include Microsoft Office, Technical Support, Active Directory, Crm, and 18 others.
