Mac Tuttle Email & Phone Number

Farmington, Connecticut, United States

East Haven, Ct

Provide day to day Level 1, 2, and 3 PC and technical support to the whole building by phone, in-person, and emailBreak fix TroubleshootingProject managed on IT projectsManaged Service contracts of various devices and applications.Active Directory and Exchange Server SupportPerformed maintenance and backup of all PCs and ServersLed training sessions that covered the basics of Microsoft ExcelWindows SBS 2010, Windows Server 2003, Windows Server 2008Microsoft Office 2010, Windows 7 and Windows XP Setup new hiresInstallation of new hardware, software and equipmentInventory and Data EntryAvaya IP Office Manager and supported phonesIT Purchasing

Maintain book departments of various retail stores on a weekly basis.Experience in all aspects of merchandising including but not limited to plan-o-grams, setting new stores to company specifications and communicating with store personnel on a regular basis.

• Provided PC support(a mix of level 1 and level 2) for over 30,000 employees via phone, in-person and remotely. • Facilitated walk-in service and support to executive and corporate users and design engineers.• Updated, maintained, and audited company assets. • Perfomed troubleshooting for Microsoft Office 2003, 2007, and some 2010 issues. • Worked extensively with HEAT, HP Service Center, and ServiceNow ticketing software to track, create, resolve tickets while also escalating tickets to the correct group.• Some experience with Active Directory users and computers mostly unlocking accounts and changing information.• Repaired and replaced PC hardware.• Inventoried all PC’s, Monitors, Personal and Network printers with asset tag.• Locked down PC’s with MMC console.• Worked with team and various groups to troubleshoot and correct PC network connectivity and network printer issues• Performed new hire training for deployment of company assets mostly Dell and Lenovo laptops• Personally handled setup of workstations for new hires• Delievered and troubleshooted company hardware for Administrative assistants and Senior Managment• Helped create, update, and maintain a documentation database using sharepoint

Bachelor Of Science (Bs), Information Technology, 3.5

Second Bachelors in Information Technology

Bachelor'S Degree, History, 3.3

Minor in MIS

Associates Degree, General Education