PROFESSIONAL EXPERIENCEKailo Healthcare Technologies- June 2014-PresentSystemTec through June 2014- Winston-Salem, NC-Wake Forest University Baptist Medical CenterDesktop Support Analyst/Field Service Technician- 2012-Current•Provide field service I.T. support for a large medical/academic university campus•Remote field support across 60 off-site locations•Maintain SLA as established with client ( WFUBMC)•Adhere to all HIPAA, State and Federal laws regarding patient rights and privacy•Resolve user issues : operational, connectivity, and configuration•Image, configure, and maintain workstations, printers and other peripherals as needed•Provide Mac user support and issues resolution within a primarily PC systems environment•Maintain real-time communication with users via email, phone, and on-site•Monitor and manage priority of issues and schedules via BMC Remedy Service Management application

Diseases of the Retina and Vitreous, Mark H. Nelson, MD May 2005 to June 2011Ophthalmic Imaging Technician and IT Manager• Performed retinal imaging using both 2D and 3D, Zeiss and Heidelberg Optical Coherence Tomography multi-modality capture devices• Performed patient workup including basic history and vision tests prior to exams• Assisted with Fluorescein-Angiography• Installed and maintained ophthalmic review stations for provider use throughout clinic• Under the direction of vendor support, occasionally performed maintenance and repairs on image capture devices• Provided a mobile OCT solution for optometry practices in the triad area• Managed the mobile OCT division including: servicing, billing, scheduling and reporting.• Maintained 12 Terabytes of captured images for review and regulatory retention requirements• Established network protocols for capture, retention and viewing of images• Attended annual American Academy of Ophthalmology Conference• Worked with provider/owner to develop relationships and educate the local eye community on diseases of the retina; specifically Macular Degeneration.• Developed Information Systems mission for practice• Implemented strategies to accomplish departmental goals• Sourced and coordinated hardware and software environments (Zeiss/Heidelberg, MS etc.)• Managed IT vendors (Insight, MS, Rackspace etc.) • Developed and administered Backup strategies, Network Attached Storage, Tape Back-up• Projects successfully implemented and under budget• Designed and implemented disaster plan