Macaully Shumate, Ccmp™ Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

-Directed the vision and delivery of comprehensive training initiatives for Khoros customers, partners, and employees via Khoros Academy (LMS), the Atlas Community, and the Developer Portal. -Managed the Product Education Team consisting of Instructional Designers, Instructor-Led Trainers, and Technical Writers located globally in the U.S. and Bangalore. Scope includes eLearning, instructor-led training, train the trainer, end-user documentation, and developer documentation across four product lines.-Led the LMS RFP, implementation, and launch of Khoros Academy in support of strategic business transformation initiatives to train customers, partners, and employees and drive adoption at scale. -Built the Instructional Design team from the ground up, including job descriptions, targeted interview questions and assignments, onboarding plans, career ladders, and skills matrices to ensure team success.-Developed repeatable processes with cross-functional stakeholders for content design and delivery, including workback plans, stakeholder management best practices, storyboard templates, course build out templates, project management checklists, and RACI charts, fostering a collaborative and aligned approach to content.-Utilized support ticket data, training session volume, customer health scores, new user metrics, and stakeholder interviews to design a comprehensive content roadmap, aligning training prioritization with learner and business needs.-Developed and implemented on-call rotation system to manage LMS administrative responsibilities and respond promptly to user inquiries, technical issues, and system emergencies to optimize support coverage.-Formulated a strategic pricing framework for customer training offerings, ensuring alignment with company objectives and market demands.

Austin, Texas, United States

-Managed the Customer Education Team consisting of Learning Advisors and Product Coaches responsible for custom training delivery and focused 1:1 sessions for Khoros customers across five product lines. -Led the design, implementation, and delivery of new change management and train the trainer service offerings. -Built and managed the Partner Enablement Program responsible for providing training, tools, and resources required for partner organizations to successfully deliver Khoros customer implementations across four product lines. -Measured the success of the team through KPIs like utilization, project overages, post session CSAT scores, and goal achievement.

Austin, Texas, United States

-Developed and delivered custom, highly engaging, hands-on learning and development programs for Khoros customers with an average CSAT score of 4.7/5.-Managed the design and implementation of new delivery methodology and 12 new training decks across the LA Team.-Led the design and implementation of new partnership with the documentation team to improve cross functional collaboration, solve for existing documentation gaps, and ensure consistency in customer facing education resources.

Austin, Texas, United States

-Designed curriculum and eLearning content for RISELearn (LMS) and RISE LIVE virtual events in partnership with internal and external subject matter experts. -Analyzed target audience learning needs and overall engagement through analysis of surveys and behavioral data.-Worked cross-functionally with marketing and design teams to rebrand the digital education program including brand guidelines, communication guidelines, on-time delivery of updated assets, website revamp, and long term strategy.

Austin, Texas, United States

Austin, Texas, United States

-Led and delivered detailed change management strategies including stakeholder engagement, communication, and training plans to support customers strategic objectives and rapid adoption at launch. -Led and developed strategy for new ‘multi-year’ training offering to promote long-term customer engagements and increase user adoption and sophistication overtime.-Designed and delivered customized training curriculum based on learning objectives both virtually and onsite.-Used Camtasia and recorded professional voiceovers to build educational, on-demand videos for ongoing user learning and Box positioning for customer rollouts.

Austin, Texas, United States

-Engaged with a high volume of customers through consultative sessions, product demonstrations, and email campaigns to drive engagement and adoption.-Led various projects to increase engagement in strategic periods of the customer lifecycle to mitigate churn risks.-Analyzed metrics that lead customers to churn and leveraged data to understand impact of engagement efforts.

Austin, Texas, United States

-Generated demand, produced quality leads, maintained relationships, and verified potential of opportunities for Oracle database, middleware, and cloud solutions in Canada.-Achieved 260% opportunity and 146% pipeline revenue attainment in FY16 Q2, 120% opportunity and 111% pipeline revenue attainment in FY16 Q3, 160% opportunity and 175% pipeline revenue attainment with one closed deal in FY16 Q4.