Mary Ann Coyoca Email & Phone Number

Australia

Singapore

 Part of a team that created and implemented upgrade strategies for the current workenvironment with specific attention to Microsoft SCCM, GPO, and WSUS Administer Microsoft SCCM 2012 environment, including creating or editing securitygroups, application deployments (collections, advertisements, task sequences, andPowerShell scripts), patch management, general troubleshooting, log analysis, upgradeand recommendations on current infrastructure. Responsible for providing 1st level / 2nd level/ 3rd level support to end-users introubleshooting and resolving PC/Server problems Worked with Network Security team to ensure proper SCCM ports where implemented. Handle the tasks of creating, documenting, publishing, and communicating policies andprocesses that impact the life cycle of the PC Perform installation, configuration, migration, upgrading and maintenance of desktopPC/Server, software and related peripherals Experience working with Microsoft Identity technologies including Active Directory,Windows File Services, and Group Policies Expert knowledge in administering Active Directory (AD) and GPO’s Develop as well as implement application test plans, including both integration and fullsystem test plan Review and provide input to team members and managers on issues related to patching,integration, application delivery, and on-line documentation Create build specifications to ensure proper direction during testing, and implementationof the life-cycle of PC Handles incidents using Remedy and provides Solutions as part of 3 rd level Escalationteam Gained my Certification for Microsoft Software Center Configuration Manager 2016 this2017 after taking up a course on Administering SCCM Part of a team that implemented Nexthink Integration into our environment for ease of monitoring and providing resolutions for the client

 Part of a team that deals with security Patch testing for Microsoft Windows XP, Vista and7 Provides removal script of patches for Microsoft Windows Security Patches based onSCCM environment Adheres to ITIL standards Creates packaging structure for non-Microsoft Application patches that are deployed toClients in SCCM Analyzing and applying patches, service packs, and infrastructure updates. Driver integration for specific laptop and Desktop models using SCCM task sequence. Documented and maintained supply of all required inventory Perform root cause failure analysis using log files and reports Performed technical support, including escalation of problems and incident identificationwith subsequent resolution. Handles incidents using Remedy and provides Solutions as part of 3 rd level Escalationteam Experience working with Microsoft Identity technologies including Active Directory,Windows File Services, and Group Policies Expert knowledge in administering Active Directory (AD) and GPO’s