Macey Hethcoat Email & Phone Number

- Provide tactical support on a multi-million dollar book of business within Ecova’s accounts.- Retain the current book of business through the development of strong relationships with key points of contact in the client organization, resulting in high client satisfaction and retention.- Exceed client expectations by ensuring Ecova delivers on client.

Houston, Texas Area

• Built and maintained client relationship with C-level clients by acting as the key client liaison between technical consultants and clients
• Worked with multiple departments at a time such as sales, project team, marketing, retention team and HR
• Managed all project milestones and deadlines for entire duration of study by meeting with project team to discuss issues and find resolutions to the problems as they related to appropriate milestones
• Provided exceptional client service through maintaining an open line of communication between the project team and client
• Trained and invested in team in a leadership role to assist with training's and development

• Accepted rental payments and post rents to the computer, tracked late payments, applied late charges, sent out late notices and informed Community Manager.
• Followed-up on delinquencies and make all collections by the established closeout date. Processed all move-outs and evictions and proceed through the judicial system on a timely basis.
• Maintained accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
• Helped plan, schedule and organize resident functions as needed to promote resident retention and increase resident satisfaction
• Participated in social media marketing to obtain traffic and assist with brand management

Houston, Texas

Sell full season tickets, partial season ticket plans, group tickets and premium locations-Make over 80 outbound phone calls daily-Answer incoming calls with the ability to up-sell customers into packages, groups and premium locations-Set appointments with the intent to close business-Work games, nights, weekends and holidays as assigned (i.e. answer.

Bryan/College Station, Texas Area

• Office assistant for Associate Athletic Director and Assistant Director for Athletic Event Management
• Organize game day operations, i.e. credentials, parking passes, and inventory
• Serve and manage the hospitality areas at football, baseball, volleyball, basketball, and soccer games
• Free lance assistant for ESPN