Mark Forster Email & Phone Number

United States

❖ Planned and executed operations to meet established schedules, factoring in order demands and business forecasts. ❖ Evaluated production levels, quality standards, and maintenance actions to identify and address operational problems, maintaining targets. ❖ Collaborated with technical and administrative teams to develop and implement successful corrective plans. ❖ Supervised and trained 25-50 associates per shift, ensuring adherence to safety and compliance programs. ❖ Conducted continuous improvement initiatives, identified process improvements, and implemented changes to drive optimal workflow. ❖ Reviewing work forecasts, determining productivity requirements to meet overall business objectives, and partnering with Area Managers to allocate labor efficiently. ❖ Providing constructive feedback to decision-makers regarding employee performance and training needs, as well as delivering feedback to workers to improve morale and efficiency. ❖ Streamlined operational processes by analyzing workflows, identifying bottlenecks, and implementing process improvements, resulting in 20% increase in productivity. ❖ Played a key role in driving operational efficiency at Amazon by actively contributing to the implementation of cutting-edge technologies and systems. Achieved over 100% of job allocation, resulting in optimized profitability and minimized downtime. ❖ Demonstrated exceptional problem-solving skills by successfully resolving over 100% of ticketing issues. Responded promptly and efficiently to customer queries, ensuring high levels of satisfaction and swift issue resolution.

Remote

❖ Successfully completed the rigorous Salesforce Administrator Certification, demonstrating ❖ comprehensive understanding of Salesforce applications, setting up and managing Salesforce ❖ instances, and maintaining user roles and security. ❖ Gained hands-on experience in customization and configuration of Salesforce.com platform, ❖ including the creation of fields, page layouts, reports, dashboards, and process automation. ❖ Completed Salesforce Trailhead badges, showing commitment to continual learning and ❖ mastery over a broad set of Salesforce tools, functionalities, and best practices. ❖ Applied Salesforce knowledge to real-world scenarios through practical projects including ❖ designing a custom app, implementing a sales process, and creating a security model for a ❖ fictional company. ❖ Developed skills in data import, export, and cleaning within Salesforce by creating and ❖ maintaining custom reports and dashboards to track business performance. ❖ Collaborated on multiple team projects, developing strong communication and teamwork skills ❖ in the context of Salesforce project management.

United States

❖ Inspect iPhones at different stages of production (raw materials, assembly, and final product). ❖ Use microscopes, testing devices, and software tools to detect physical or functional defects. ❖ Ensure that all parts, from the screen to internal components, are assembled correctly and match Apple's design specifications. ❖ Perform functional testing, such as checking touch sensitivity, battery performance, camera clarity, and processing speed. ❖ Ensure connectivity features like Wi-Fi, Bluetooth, and cellular networks are working correctly. ❖ Run diagnostic software and tools to detect any hidden defects in hardware or software. ❖ Follow Apple’s rigorous quality control guidelines and ensure that all devices meet these high standards. ❖ Report any issues that deviate from the expected standards and escalate them for correction. ❖ Ensure compliance with regulatory and environmental standards. ❖ Maintain records of test results, defect reports, and corrective actions. ❖ Collaborate with production and engineering teams to address recurring issues and suggest improvements to production processes. ❖ Report findings to senior management or quality assurance leads for process improvement. ❖ Ensure that all testing and measurement tools are properly calibrated and functioning. ❖ Perform regular maintenance on equipment used for quality control. ❖ Work closely with production line workers and supervisors to identify issues as soon as they arise. ❖ Provide feedback to improve production processes and ensure that quality standards are met from the beginning.

Salesforce Associate/Administration

Salesforce, Computer And Information Sciences And Support Services

Network Engineer, Computer/Information Technology

Bachelor Of Arts - Ba, Information Science/Studies