It Help Desk Technician
Currento Providing first and second line support to users remotely most of the timeo Creating new user accounts on Active directory, Unlocking and ResettingPasswords on ADo Creating user mailbox on Microsoft Exchange Server 2010 and Migrate toOffice 365o Ensure that all computer systems and software are up to date and have anti-virus installedo Setup new machines on Windows 8 to 10 Enterpriseo Install Microsoft Office 365 on the user’s machineo Install and… Show more o Providing first and second line support to users remotely most of the timeo Creating new user accounts on Active directory, Unlocking and ResettingPasswords on ADo Creating user mailbox on Microsoft Exchange Server 2010 and Migrate toOffice 365o Ensure that all computer systems and software are up to date and have anti-virus installedo Setup new machines on Windows 8 to 10 Enterpriseo Install Microsoft Office 365 on the user’s machineo Install and troubleshoot printers.o Troubleshoot PCs and Network, Software programs including Office 365o Ensure that all calls assigned to me through ITSM are resolved within agreedSLA.o Create and configure CISCO telephone extension on Cisco Call Managero Attend to user’s problems through email and telephone (Queue MetrixSystem.o Create and Restore SQL databases (Insert, update, delete)o Grant Ms Dynamics GP access to the userso Creation of SQL objects on SQL Management Studioo Querying databases using SELECT statement scriptso Working on Windows Server environmentso Troubleshooting network issueso Creating and monitoring backups on Veeams Show less
