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Accomplished Leader with 20+ years of domestic and international experience in customer service. customer success and contact centers involving both startup and growth organizations. Decisive & result oriented leader with proven success in developing customer success and customer service programs for multimillion-dollar application provisioned in cloud & on-premise. Track record of delighting customers, directing staff, and spearheading operational improvements to increase service, drive productivity and reduce costs. Excel in demanding, dynamic environments while remaining focused and agile.Specialties: SaaS, Cloud Computing, Business Transformation, Marketing Automation, Customer Success, Visionary Leadership, Global View in Staff DevelopmentOperational Management, Training Development, Strategic Decision Making
Narvar
View- Website:
- outreach.io
- Company phone:
- 1(888) 938-7356
- Company email:
- hello@outreach.io
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Gvp Customer ExperienceNarvarDublin, Ca, Us
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Vice President Of Customer SupportOutreach Apr 2021 - PresentSeattle, Washington, UsDeliver engaging and effortless customer service for our global customer base -
Vice President, Global Customer Support8X8 Aug 2018 - Apr 2021Campbell, Ca, Us -
Vice President Of Customer SupportMarketo Apr 2017 - Jul 2018San Jose, California, UsDefine Ongoing Strategic vision to enhance Customer experienceOverall responsibility for providing high-quality customer support within defined, measurable service levels, including 24/7 response and resolution within defined support tiersUtilize innovative, integrated support channels to provide customers with highly effective, responsive support, and highest standards of quality in all customer interactionsBuild strong customer relationships, addressing escalations of critical customer issues, working closely with Product Management and/or Engineering, and in close communication with Professional Services and SalesHire, develop and mentor Support team members, building a culture of excellence and exceptional customer experiences -
Senior Director Customer SupportMarketo Oct 2015 - Apr 2017San Jose, California, Us
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Director Of Global SupportMarketo Apr 2014 - Oct 2015San Jose, California, UsLeadership of global technical support team, P&L, hiring, and overall excellence in customer experienceImplement plans for key initiatives and investment areas to achieve defined goals and objectivesResponsible for key performance indicators; including customer satisfaction, operating efficiency, product quality, and employee satisfactionLeading customer retention programs and engaging in account-level product escalationsWorking cross-functionally to drive visibility and collaborative improvements for each area of opportunityMonitor and provide guidance on and suggestions for continuous process improvement
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Director Of Ww SupportCollabnet, Inc. Jun 2010 - Apr 2014Alpharetta, Ga, Us- Provide leadership for a multi million dollar Technical Support infrastructure for 15+ products serving more than 1500+ support contacts franchise employees and millions of end user customers.- Direct a geographically distributed team to provide industry leading customer care, relationship management, and software technical support to enterprise customers over a diverse set of vertical markets.- Direct customer success team toward achieving higher retention, growth & customer satisfaction- Lead Support operations and strategic direction with full responsibility for bottom line factors, including long range planning, infrastructure improvements and service delivery.- Provide cross-functional management, direct 4 Managers, and provide general oversight of 30+ employees. -
Sr. Manager, Technical SupportCollabnet, Inc. Dec 2003 - Aug 2010Alpharetta, Ga, Us• Responsible for Technical Support (TS) team supporting fortune 50 clients using Collabnet Enterprise Edition. • Handle and develop operating procedures between Level One technical support and Level Two technical support.
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Techinical Support EngineerCollabnet, Inc. Nov 2003 - Nov 2004Alpharetta, Ga, UsProvide Technical Support CollabNet Products
Mohan Achar Skills
Mohan Achar Education Details
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Symbiosis Institute Of Management StudiesFinance -
University Of MadrasComputer Science
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National Public SchoolComputer Science
Frequently Asked Questions about Mohan Achar
What company does Mohan Achar work for?
Mohan Achar works for Narvar
What is Mohan Achar's role at the current company?
Mohan Achar's current role is GVP Customer Experience.
What is Mohan Achar's email address?
Mohan Achar's email address is mo****@****8x8.com
What is Mohan Achar's direct phone number?
Mohan Achar's direct phone number is +165037*****
What schools did Mohan Achar attend?
Mohan Achar attended Symbiosis Institute Of Management Studies, University Of Madras, National Public School.
What are some of Mohan Achar's interests?
Mohan Achar has interest in Human Rights, Children, Education.
What skills is Mohan Achar known for?
Mohan Achar has skills like Enterprise Software, Cloud Computing, Saas, Management, Agile Methodologies, Salesforce.com, Linux, Start Ups, Business Process Improvement, Leadership, Unix, Cross Functional Team Leadership.
Who are Mohan Achar's colleagues?
Mohan Achar's colleagues are Michael Gross, Yeda Gabriella, Kayla (Hanscom) Nilsson, Jack Bonner, Surendra Raju Katari, Maria Belen Cires, Demetrius And Jalyn Silmon.
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