Macher E. Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

• Provided daily support for Claims' systems AKESO 8.9 and CLOAS, investigating and troubleshooting issues to ensure seamless operations.• Conducted interviews with key business users to gather insights into business processes and user requirements.• Analyzed business aspects to assess driving factors and presented findings effectively.• Applied strong problem-solving skills to resolve issues impacting business operations and goals.• Prioritized customer feedback to implement strategic improvements in business direction.• Identified and addressed process inefficiencies through comprehensive gap analysis, proposing effective solutions.• Built and maintained positive relationships with stakeholders to support mutual business interests.• Evaluated industry trends and competitive landscapes to inform strategic decision-making.• Assessed the impact of business processes on users and stakeholders, identifying areas for enhancement.• Managed project tasks and assignments, optimizing workflow and ensuring project success.• Forecasted costs related to hardware, software, and consulting services based on thorough business requirements analysis.• Led cross-functional teams in analyzing enterprise-wide operational impacts of technology changes.• Developed strategies for operations reporting and analytics, driving continuous process improvements.• Produced accurate collections reports to facilitate data-driven decision-making and customer engagement.• Implemented contingency plans to ensure business continuity through effective cross-training and documentation.• Investigated allegations, assessing validity and recommending actions to mitigate risks.• Conducted end-to-end testing of all TAL Products forms in User Acceptance Testing (UAT) environment.

Sydney, New South Wales, Australia

• Collaborated with accountants to prepare detailed financial reports, ensuring accuracy and compliance with regulatory standards.• Monitored and reported on the status of accounts payable and accounts receivable, identifying discrepancies and resolving issues promptly.• Prepared precise cash flow reports to facilitate informed decision-making by senior management.• Managed the preparation of all tax documents, ensuring timely submission and compliance with tax regulations.• Implemented coding standards across financial documents to streamline auditing and enhance accuracy.• Gathered and analysed financial information, prepared comprehensive documents, and facilitated the monthly closing of books.• Supported monthly reporting analysis to validate internal reports and reconcile production operations with the general ledger.• Achieved near-zero error rates in financial reporting, payroll administration, and general bookkeeping through meticulous attention to detail.• Conducted account reconciliations and reviewed expense data, net worth, and asset valuations to ensure financial integrity.• Improved budget administration by leveraging financial reports to strengthen controls and enhance transparency.• Tracked financial progress through the creation of quarterly and yearly balance sheets, providing insights for strategic decision-making.• Managed daily cash functions including account tracking, payroll processing, budget allocation, and banking reconciliations.• Identified and investigated variances to financial plans and forecasts, recommending corrective actions as necessary.• Implemented and enhanced accounting systems and processes to align with business objectives and optimize operational efficiency.• Processed bank deposits and reconciled financial statements to maintain accurate financial records.

Sydney, New South Wales, Australia

• Conducted daily reconciliation of the Westpac Life Insurance bank account, ensuring accuracy and resolving discrepancies promptly.• Addressed internal customer queries and followed up on outstanding reconciliation items, maintaining a high level of service and resolution.• Cleared and reconciled Life Insurance suspense accounts, processing dishonored cheques and periodic debits efficiently.• Assisted in reconciling general ledgers and accounting statements to ensure financial accuracy and compliance.• Managed daily funding of contributions and redemptions, reconciling the Mastertrust Contribution Account consistently.• Developed and provided month-end reporting on Insurance Claims, offering insights to senior management for strategic decision-making.• Accountable for reconciling quarterly Surcharge Duty and timely payment of monthly premiums to Life Insurance Reinsurers.• Managed Lump Sum and Disability claims and recoveries, ensuring timely processing and accurate financial transactions.• Established and maintained strong, long-term relationships with key internal and external stakeholders, including Reinsurers.• Handled complex and contentious matters with various stakeholders to achieve satisfactory resolutions.• Collaborated closely with reinsurers to resolve disputed matters and improve outcomes for customers.• Prepared and presented quarterly reports to senior management on contentions and complaints reporting.• Provided guidance and support to team members to achieve team targets and foster a collaborative work environment.• Worked closely with external auditors, internal auditors, and APRA, ensuring compliance with audit requirements and guidelines.• Proactively identified and implemented process improvements within the team to enhance efficiency and effectiveness.

Sydney, New South Wales, Australia

• Processed bank deposits and meticulously reconciled financial statements to ensure accuracy and compliance.• Managed all petty cash transactions, maintaining detailed records and reconciling balances regularly.• Enhanced budget administration by conducting thorough reviews of financial reports, implementing controls, and enhancing transparency.• Tracked financial progress by preparing quarterly and yearly balance sheets, providing insights for strategic decision-making.• Executed daily cash functions including account tracking, payroll and wage allocations, budget management, donations handling, and cash and banking reconciliations.• Identified and investigated variances in financial plans and forecasts, contributing to informed decision-making and financial stability.

Sydney, New South Wales, Australia

International Department• Liaising with the Dealers• Payroll and overtime calculation• Any HR dutiesCommunication Department• Switchboard• Mails to other departments• Liaising with other departments• Sending settlements to International banks via Telegraphic TransfersCash Department• Counting cash from other banks ie. ANZ, CBA, NAB and Westpac• Taking cash orders from other banks over the phone.• Liaising with other banks.