José Miguel Monsalve Álvarez De Cienfuegos Email & Phone Number

Marbella, Al, Es

Marbella, Andalucía, España

Experienced with UI/UX principles and software product development utilizing cloud technology. Managed all aspects of a product throughout its lifecycle, including the development of product development strategies, using a strong technical background with hands-on experience in software development and web technologies.Creating and serving data products to clients. I am responsible for owning and managing the product roadmap for the delivery of data solutions, defining specifications for new features and improvements, and ensuring timely and quality deliverables.I have collaborated closely with development teams to build user interfaces for data delivery and have gained significant experience in implementing API delivery systems. Also managed cross-functional scheduling and communication with development, design, operations, client support, and marketing teams. I ensure effective documentation and sharing of workflows, processes, and changes to ensure smooth coordination across teams. I am also experienced in performing continuous Quality Assurance on the product’s infrastructure and site user experience.

Barcelona, Cataluña, España

As a Product Manager at Hewlett-Packard, I provided customer assurance and technical support for metal 3D printers across EMEA. Additionally, I served as an Escalations Manager, managing critical customer issues and ensuring timely resolutions. In my role as Installation Lead, I oversaw both onsite and remote support teams for EMEA installations. I also played a key role in product development by leading the testing and validation of alpha units. Additionally, I provided technical support to early adopters of our product, ensuring they received the highest level of support to meet their unique needs.

Barcelona Y Alrededores, España

In my role as Escalations Manager for metal 3D printers at Hewlett-Packard, I provided customer assurance and technical support on a global scale. I effectively managed critical customer issues and provided timely resolutions, working collaboratively with field service engineers and the R&D team to develop cost-effective solutions. With a focus on delivering high-quality support, I successfully supported field service engineers in the field, ensuring our customers received the best possible service.

Barcelona Y Alrededores, España

As a Remote Support Engineer, I have a strong background in providing technical support to customers remotely. Throughout my career, I have developed extensive experience in troubleshooting complex technical issues, identifying root causes, and developing effective solutions. I am skilled in using a wide range of tools and technologies to remotely diagnose and resolve issues, from software applications to network connectivity problems. I have excellent communication skills and work collaboratively with customers to ensure their issues are resolved efficiently and effectively. I am committed to delivering top-tier support and building strong customer relationships, and am adept at managing multiple support tickets simultaneously. With my technical expertise and customer-focused approach, I am well-suited to any organization looking for a highly skilled remote support engineer.

Barcelona Y Alrededores, España

As a Field Service Engineer, I have extensive experience providing on-site technical support for various industrial equipment. Throughout my career, I have developed a deep understanding of complex machinery and how to troubleshoot and resolve issues quickly and efficiently. I have a proven track record of delivering exceptional customer service, building strong relationships with clients, and ensuring their equipment is operating at peak performance. With a strong commitment to safety and quality, I have consistently exceeded customer expectations while adhering to strict service level agreements. My expertise and dedication make me a valuable asset to any organization in need of top-tier field service support.

Perú

As a Water Supply Civil Engineer, I have contributed to development and cooperation projects through my expertise in water management and infrastructure. I have participated in scholarship contests to further my education and skills in this field. With a passion for sustainable and equitable access to clean water, I have successfully designed and implemented water supply systems in Perú, ensuring that they meet the needs of local communities while adhering to strict environmental and safety standards. I am experienced in project management, having led teams in planning, execution, and monitoring of projects, and I am skilled in collaborating with stakeholders to achieve project goals. Through my work, I have demonstrated a strong commitment to public service and making a positive impact in the world.

Granada

As a 3D Printing and CAD Teacher in our own Junior Enterprise, I have extensive experience teaching students how to use 3D printing and CAD software to create innovative designs. Through my passion for these technologies, I have developed curricula and lesson plans that engage and inspire students of all levels. I am skilled in creating a collaborative and interactive classroom environment, encouraging students to explore their creativity while developing technical skills. With a deep understanding of the latest trends and developments in the 3D printing and CAD industry, I am able to provide my students with a comprehensive and up-to-date education. I am committed to student success and have a proven track record of guiding students towards achieving their goals, whether that be in pursuing a career in design or simply developing a new hobby.

Granada, España

As a Junior Enterprise member, I have gained valuable experience in business operations and project management. Working within a dynamic and fast-paced environment, I have collaborated with my team to deliver high-quality solutions to clients. I have participated in various projects, applying my analytical skills to identify key business challenges and opportunities, and developing effective strategies to address them. Through my work, I have gained expertise in areas such as market research, financial analysis, and client relations. I have honed my interpersonal skills by working closely with clients and team members, building relationships based on trust, respect, and clear communication. My experience in the Junior Enterprise has equipped me with a strong foundation in business, setting me on a path towards success in my career.

Bilingual Master Degree - Enviromental Hydraulics, Coastal Engineering And Port Management, Engineering And Architecture

Centro Andaluz de Medio Ambiente.

Civil Engineering, (Hydraulic And Hydrology), Engineering

Bachelor of Civil Engineering.