John Macintyre Email & Phone Number

Mississauga, On

Provided consultation and assessment on new product and take-to-market strategy.Performed security review to determine financial institution acceptance and consulting on client audits. This included the creation of several substantial policies and procedures.Provided RFP review, consultation, analysis, and wrote RFP for an online learning system. Provided consultation on Loyalty Marketing solution as a feature for an Enterprise Social Networking. Provided consultation on Coalition vs Propriety loyalty and Bill-On-Issuance methodologies. Provided consultation on PCI DSS standards and effort to achieve certification. Provided software needs review, consultation and analysis on Build or Buy enterprise accounting software for supply chain.

Mississauga, Ontario

Led and managed a multi-disciplined department of 50+ IT technical professionals in the operation, development, and support of a robust network hosting enterprise, call centre, and customer solutions. The year-after-year success placed the Canadian region consistently as a top performer globally.Managed and mentored direct reports, providing career direction, succession plans, personal development, and tool support. Average tenure of 9+ years.Led, reviewed, and approved evaluation, design and road maps for cross-functional process and architecture concerns in a shared services model.Responsible for strategic/tactical planning, direction and alignment, with budgets in excess of $10 million.Built strong relationships with key business partners, executive council, IT stakeholders and external vendors.Member of corporate VP Leadership Team.Ensured and provided lines of business and clients with full support, from the solution process design through to development, implementation, and onward to maintenance/growth.Provided leadership of IT and business strategy, specifically related to driving solutions towards stated business strategy and goals.Provided IT RFP responses and presented to clients at stand up. Led the Canadian IT Security Council, which incorporated and enforced PCI, ISO, SAS70, Cobit, ITIL, and Six Sigma under a comprehensive global corporate security framework.Ensured the use of industry standard tools and processes for network monitoring, help desk management, security, development, integration, code testing, stress testing, debugging, and promotion.Represented and provided active involvement in corporate global security and development councils.Introduced digital signage that allowed customized information including bonus programs, client promotions and corporate news for employees, guest, and call centre staff. Efforts raised awareness of relationship marketing programs, corporate culture and corporate direction.

Mississauga, On

Led a team of up to 25 technical professionals working on 5-10 projects concurrently. Team had a consistent record of on time, on budget delivery.Managed and mentored direct reports, providing career direction, succession plans, personal development, and tool support. Average tenure of 9+ years.Established and implemented policies and procedures that supported risk management directives and ensured compliance.Built strong relationships with key business partners, IT stakeholders and external vendors to ensure goals, objectives, strategies and priorities.Led prioritization and management of day-to-day efforts on IT-Business project plans to ensure efficient utilization of resources. Created and led IT Client Management Department to support not only internal departments, but direct-to-client initiatives. Service enabled new untargeted growth of over $6,000,000 in sales.Managed vendor relationships including legal, IT and financial compliance.Ensured and provided approval and sign-off on technical elements, SLA’s, and client and supplier contracts. Attained a 99% delivery success rate.Facilitated and ensured responses/remediation to client, corporate and independent audits, consistently passing 15+ audits annually.Represented and provided active involvement in corporate global security and development councils.Introduced Citrix Neighborhood to mitigate audit security issue with 3rd party enterprise solutions.Introduced and led PCI - DSS initiatives, resulting in PCI Level 1 certification.Member of Global Security Council, responsible for defining and managing the Carlson Marketing Global Information Security framework.Led and managed the physical relocation of a 90 seat (230 person) call centre. Relocation achieved with a down time of only 3 hours.Directed and guided the project management, portfolio management, development, implementation and support of complex business solutions to improve the business and end-to-end customer experience.

Mississauaga, Ontario

Initiated, led and managed the Canadian IT Security Council. This council incorporated and enforced PCI, ISO, SAS70, Cobit, ITIL, Six Sigma, under a comprehensive global corporate security framework.Initiated and led the Canadian IT Mobile Council. This led to txt to win programs with Ford, mobile brochures with Ford, interactive event surveys with Scotiabank, mobile instant rebates with Whirlpool, and live broadcast and sweepstakes for the Masters Golf Tournament.Extended services by recommending and implementing mobile and social media solutions to client base of 35+ clients; many of which are Fortune 500 companies. Mobile offerings allowed greater sales and reach to penetrate further growth areas.Initiated, developed, and managed IT pricing standards. This improved quoting from 1 week to 1.5 days.Led and managed integration projects with clients such as Amex, TD, CIBC, Sears, and BMO, as well as with client suppliers such as TSYS, Intersections, and Moneris. Facilitated and ensured responses/remediation to client, corporate and independent audits. Consistently passing 15+ annually.

Mississauga, Ontario

Mississauga, Ontario

Mississauga, Ontario