Mack Walker Email & Phone Number

Columbus, Oh, Us

Handling of all inbound Marketing generated leads for the organization - 60% close rate for moving to the next stage of the Sales FunnelDeveloped and implemented a systematized process in HubSpot of handling of Marketing generated leads for the organizationCreating and facilitating half-day workshops for CEOs/Founders on topics related but not limited to, Vision Development and Planning, Recruiting, and SalesOverseeing internal DEI Committee aiming to educate internally on intersectional issues in order to create an organization that can more effectively support external equity

Columbus, Ohio Area

Managed a team of between 9 – 27 employees while overseeing the daily operations of two locationsGrew sales 13% year over year through an increased focus on providing premium customer service and engaging with neighboring organizations to drive business through joint promotionsProvided feedback on and assisted in the execution of company-wide projects, including but not limited to a project that saw multi-million dollar revenueHired, fired, and trained a team dedicated to providing the highest level of customer service to all clientele – saw growth to highest average tipped employees company-wide as a result

Analyzed and interpreted consumer and business credit data in order to render credit decisions with a lending authority of $1MM CDNMitigated loss with the consistently lowest loss rate of all employees in the Credit Department, while still achieving the largest portfolio of booked contractsProfessionally communicated credit decisions to retailer and managed/enhanced Center relationshipsCross-functionally trained associates on Credit buying functions and assisted new buyers in a collaborative environment

New Business Department

Managing risk by ensuring compliance with federal and provincial lending guidelinesNegotiating with retailers to determine acceptable documentationMaintaining and developing relationships with external partners through continued and immediate contact

Collections And Account Management Department

Maintained the lowest charge off rate in the Collections and Account Management DepartmentFacilitated peer-to-peer coaching and mentoring Introduced new associates to the Canadian market and expanded upon training materialsProvided solutions while setting proper expectations with customers while explaining possible outcomes of breaking said arrangements