Degreed Digital Marketer with 10+ years’ experience planning, creating, implementing and analyzing digital marketing campaigns. Expert content creator and employee trainer specializing in email marketing, organic SEO, customer experience, and sales.Digital Marketer | Customer Experiencencarmenmonroe@gmail.comSenior Digital Marketer excelling in end-to-end email campaign production and product management with an emphasis on list segmentation, audience targeting, email automation, and nurture campaigns. Expertise in project management, SE-optimized content creation, A/B testing, and sales and marketing copy writing.Expert customer experience professional specializing in building & managing customer relationships, increasing sales & retention, encouraging upsells, resolving and decreasing complaints, advocating for customer needs & desires with stake holding teams, and other key processes. CORE COMPETENCIES• Email Marketing• Organic SEO Content• WordPress, WooCommerce, Shopify, Wix• Hubspot, Active Campaign, MailChimp• Adobe Photoshop, Adobe InDesign, Canva• Written & Verbal Communication• B2B Sales• Negotiation• Complaint Resolution• Training & MentoringACCOMPLISHMENTS- Spearheaded email automation, nurture campaigns, and audience targeting campaigns with the result of increasing email marketing revenue by >10%, generating >$20,000 revenue from email marketing monthly.- Implemented customer delight campaigns fueling company growth of more than 10% year over year, resulting in inclusion on the Inc. 5000 list of fastest growing private companies 6 years in a row.- Directed a team of Customer Success professionals with the result of reducing complaints to less than 1% year over year.Contact me at ncarmenmonroe@gmail.com for any digital marketing or customer success opportunities.