Mackenzie Akred Email & Phone Number

Cincinnati, Ohio

Permanent full-time position working onsite, remotely, and worked with a rotating on-call as a member of the Systems Engineering department’s Client Engineering team.- Support and troubleshoot of internally developed applications installed at remote client sites and internal Citrix based environment.- Responsible for performing product upgrades- Work with industry-standard software on a daily basis for operations and troubleshooting (VMware/Citrix, SQL Server, and Windows Server)- Provide application support and specialized software configuration services to international client base- Collaborate to create and process documentation for training and to simplify troubleshooting and resolution workflow- Installation, upgrading, and configuration of both internally and externally developed software- Introductory troubleshooting, maintenance and administration of SQL database related issues.- Project coordination and completion for server migrations and server upgrades. - Use SQL to manage healthcare/sensitive information on a database level, entrusted with writing and performing database updates, deletes, and inserts with SME’s available and minimal oversight.

Cincinnati, Ohio

Full-time position, working onsite and remotely. - Full service desk role, providing tier-1 service desk, user provisioning, and production support services- Common tasks include; providing job and server monitoring, alert monitoring and escalation, troubleshooting, and assistance with regards to scheduled and emergent work for RoundTower, enterprise users, and multiple customers/companies under contract.-Working within, and troubleshooting Remote Desktop Connectivity for several environments.-Distribute and set-up 2 factor authentication, soft tokens

Cincinnati, Ohio

3D modeler/product development outsource for major companies like Mattel and Fisher Price.

Florence, Kentucky

- Connecting to multiple customer machines at once through remote desktop software and a customized console. - Diagnosing hardware and software issues remotely and advising on how to repair them if I cannot repair the issue myself.

Cincinnati, Ohio

Rang out customers, kept track of money and product, stocked items, dealt with customer interaction, basic troubleshooting of incoming computers for service, aided in adding efficiency.

Cincinnati, Oh

Cincinnati, Oh