Mackenzie Bishop🌟 Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Identify, nurture and contract with new university partners.
• Serve as source of information for best practices, industry trends, and internship-related content for university partners.
• Build mutually beneficial relationships enabling universities to meet student goals and dreams.
• Build and manage sales pipeline and work with university partners.
• Execute closing tactics that move opportunities down the pipeline.Skills: Customer Relationship Management (CRM) · Business Development · Change Management · Presentation Skills · Strategic Leadership · Corporate Sales.

Chicago, Illinois, United States

• Manage wide-ranging portfolio including higher education business segment, brand management, sales analysis, and sales team merger
• Lead higher education strategic plan focusing on product offerings, marketing and recruitment plans, student funnel processes, and financial sustainability
• Increase overall applications to key universities 9% YOY (72% and 165% in two key partners)
• Create and develop strategic solutions to enable in-market sales team resulting in 38% increase in booked weeks and 43% increase in ESL applications YTD
• Direct go-to-market strategies that unify the multiple sales business units (B2B, University Relations, and Business Development)
• Recruit universities with sales team to meet market demands like KSA 2030 Vision

• Developed center plans specifying goals, strategies, staffing, and allotment of resources
• Maximized profits by keeping costs to less than 80% of allotment during COVID-19
• Developed quality student service offerings that increased to 4.4/5.0 student satisfaction
• Proposed and secured South Korean University Group resulting in $87,000 in net revenue and increasing student registration by 94%
• Developed and fostered strategic relationships with essential stakeholders, including international partners, teachers and staff, ELS Headquarters, and external vendors
• Created strategic awareness plan to develop program awareness for university community

Greater Chicago Area

• Increased EBITA margin across 11 centers by 2.4% in 6 months
• Executed operational rebirth resulting in $560K of positive financial gains in 6 months
• Reduced major variable expense lines saving by $350K in 6 months
• Partnered with Japanese Sales to secure contract resulting in future revenues of $350K
• Analyzed center P&Ls and developed data-based plans to address gaps between performance and corporate goals
• Served on Crisis Management Team during the 2020 pandemic

Boston

• Managed Boston language center with complete operational oversight with a peak enrollment of over 100 students and an annual budget of $2.9M
• Transformed a failing center location to a top destination within the company’s 33 centers through change management
• Increased Special Programs sales by 157% from 2017 to 2019 through implementing improvement plans and termination of activities
• Developed and lead international training for agents resulting in increased sales/enrollment and team performance

Chicago, Illinois, United States

Teach/instruct course in Freshman Composition ProgramServe in a student-centered fashionSharpen student academic writing skillsDevelop/implement instructional materialsFacillitate group discussions and workshopsCollaborate with peers in discussions of teaching-related matters

Master Of Arts (M.A.), English Linguistics, 4.0

Contributing Author: The Year's Work in English 2013 (onomastics section) - The Oxford Journals

Bachelor Of Arts (B.A.), Secondary Education And Teaching, English