Mackenzie Cadden Email & Phone Number

Arlington, Virginia, United States

- As a Subject Matter Expert on our Dynamics CRM solution I communicate and resolve reported issues with AER Staff and Officers in a timely manner; recommend, test, and execute approved COAs to solve complex issues and improve processes. - Manage multiple surveys and provided customer feedback to the Program Manager for further analysis and follow up to ensure valid needs are being met and customers find value in AER services. - Manage the payment of invoices from fellow military aid… Show more - As a Subject Matter Expert on our Dynamics CRM solution I communicate and resolve reported issues with AER Staff and Officers in a timely manner; recommend, test, and execute approved COAs to solve complex issues and improve processes. - Manage multiple surveys and provided customer feedback to the Program Manager for further analysis and follow up to ensure valid needs are being met and customers find value in AER services. - Manage the payment of invoices from fellow military aid societies weekly and follows up to ensure the record of funds disbursed is correct. - Train AER Officers in correct CRM processing and troubleshooting at Biannual World-Wide Training Symposium and when traveling to local AER Sections. Show less

Arlington, Virginia

- Provide financial assistance to Active Duty and Retired Soldiers, and their eligible Dependents- Manage AER customer financial assistance satisfaction survey, and provide trend data to AER Headquarters Management and local AER Sections.- Assist those Retired Army Soldiers designated as “Army Wounded Warriors” that cannot be serviced at a local Military Aid Society.- Assist with the planning, preparation, and execution of the biennial AER Worldwide Training Symposium and Mini… Show more - Provide financial assistance to Active Duty and Retired Soldiers, and their eligible Dependents- Manage AER customer financial assistance satisfaction survey, and provide trend data to AER Headquarters Management and local AER Sections.- Assist those Retired Army Soldiers designated as “Army Wounded Warriors” that cannot be serviced at a local Military Aid Society.- Assist with the planning, preparation, and execution of the biennial AER Worldwide Training Symposium and Mini Regional Training Symposium. Show less

Washington D.C. Metro Area

Washington D.C. Metro Area

- Assisted the primary event planner with day of event management by overseeing vendor load-in and set up of the venue.- Set up event space to the client’s specifications: including escort cards and couples' personal signage.- Coordinated guest transportation to and from the venue.

Washington D.C. Metro Area

- Assist with the planning and execution of the annual NOVA Open Convention.- Communicate with both prior and new volunteers who express an interest in assisting both throughout the year and at the convention. - Reach out to volunteers in advance of the annual convention to recruit onsite assistance.- Maintain Evite contacts and excel volunteer spreadsheet.

Washington D.C. Metro Area

- Researched and ordered products for the annual convention swag bags and the NOVA Open store- Updated vendor contracts with level of support, specific requests, and deliverables- Booked flights and prepared itineraries for the 13 Instructors coming to the convention- Organized and executed the Final Awards Ceremony of the convention- Helped with set up, management and break down of the convention site

Arlington, Virginia

- Provide administrative support to the President & CEO along with the executive staff. - Provide calendar organization and coordination and managing meeting logistics, confirm attendees, ensure there are agendas, make sure the tech is working, take meeting notes when needed etc. - Manage multiple stakeholders including board members and other executive staff.

Arlington, Virginia

• Writing and tracking donor acknowledgement letters in CiviCRM.• Updating donor information in CiviCRM.• Assisting in the planning and execution of nationwide donor events.

Vienna, Virginia

- Organized and digitized the Jane Goodall Institute archives, including: letters, research documents, newspaper clippings, and journals.- Conducted market research regarding event app creation, donor trips, and ethically made custom plush manufacturing.

Washington D.C. Metro Area

- Completed data entry and research related tasks assigned by the content director in a timely manner- Worked with content director to ensure that the project is completed to the client’s satisfaction

Washington D.C. Metro Area

- Aided in convention site management, mapping, and exhibit planning- Recorded and sold NOCF silent auction tickets and donations

Bachelor Of Arts (B.A.), Psychological Sciences

Advanced Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Event Management

"George Washington University's International Institute of Tourism Studies (IITS) offers event management classes to meet the training.