Mackenzie Durst Email & Phone Number

Responsible for sourcing, identifying, and onboarding potential candidates via online job postings, internal systems, and attending job fairs.Recruit and place candidates on a high-volume basis with a sense of urgency.Facilitate preliminary interviews using behavioral questions to determine a potential fit with an employer.Establish and maintain relations with current and new clients to assist with staffing needs.Manage employees by monitoring call-offs, assisting with the… Show more Responsible for sourcing, identifying, and onboarding potential candidates via online job postings, internal systems, and attending job fairs.Recruit and place candidates on a high-volume basis with a sense of urgency.Facilitate preliminary interviews using behavioral questions to determine a potential fit with an employer.Establish and maintain relations with current and new clients to assist with staffing needs.Manage employees by monitoring call-offs, assisting with the collection of timesheets, creating relationships to hold retention, and terminating if necessary.Manage data entry and record retentions for CRM systems.Conduct background checks and asses drug screens. Show less

United States

Responsible for the day-to-day processing and management of the student loan programs and billing system while supporting the Office of Student Enrollment and Financial Services in all aspects of the awarding and billing process. This position leads the overall function and management of federal and private loan programs as well as support to the service team for training and problem solving from the student loan and billing perspective.

Cleveland/Akron, Ohio Area

Provide students and families with accurate information regarding the financial aid application process, verification requirements, loan counseling and eligibility for State and Federal financial assistance, billing, institutional payment plans, and the registration/enrollment procedures at the University. Participate in all new student orientations discussing aid and the bill and payment options in a personalized setting with student and families. Perform student schedule adjustments during… Show more Provide students and families with accurate information regarding the financial aid application process, verification requirements, loan counseling and eligibility for State and Federal financial assistance, billing, institutional payment plans, and the registration/enrollment procedures at the University. Participate in all new student orientations discussing aid and the bill and payment options in a personalized setting with student and families. Perform student schedule adjustments during registration periods with routine registration changes such as adding and dropping courses, and questions about withdrawals and various grading options. Document current student financial appeals and help contact families to identify professional judgment circumstances and discuss alternative financing strategies. Maintain appropriate hard copy and electronic data related to interactions and transactions with students to ensure timely processing, funding, billing and collections, and registration activity of students in accordance with University, state, and federal policies and procedures. Facilitate entrance and exit interview materials and counseling for Perkins and Stafford loan recipients. Assist in the identification of and outreach to students that are identified as at-risk of leaving the institution. Help connect students to the appropriate offices. Counsel students on the Return of Title IV aid calculations and University withdrawal policies and conduct exit interviews with students. Show less

Hiram, Oh

Process student requests at the counter, on the phone, or via the Registrar’s Office email.Process registration adjustment, transcripts, enrollment/degree verification, Major/minor declarations, FERPA waivers, grade mailers.Accurate data entry into various software applications including Banner, Microsoft Office applications, and Credentials Transcript Service.Maintain the privacy and accuracy of student records; understand and apply FERPA.Answer the Registrar’s Office main… Show more Process student requests at the counter, on the phone, or via the Registrar’s Office email.Process registration adjustment, transcripts, enrollment/degree verification, Major/minor declarations, FERPA waivers, grade mailers.Accurate data entry into various software applications including Banner, Microsoft Office applications, and Credentials Transcript Service.Maintain the privacy and accuracy of student records; understand and apply FERPA.Answer the Registrar’s Office main telephone line.Student file coordination and maintenance.Sorting and proper distribution of mail.Maintenance of necessary forms.Process student status changes.Assist in Diploma mailing. Show less

Supervise students working as Resident Assistants in College residence halls. Monitor work performance for accuracy and completeness in accordance with Department and College goals and objectives. Ensure compliance of staff with established Residential Life policies and procedures. Evaluate the performance of Resident Assistants on a bi-weekly basis and during the yearly departmental evaluation process. Serve as primary personal counseling resource for staff and students in dealing with… Show more Supervise students working as Resident Assistants in College residence halls. Monitor work performance for accuracy and completeness in accordance with Department and College goals and objectives. Ensure compliance of staff with established Residential Life policies and procedures. Evaluate the performance of Resident Assistants on a bi-weekly basis and during the yearly departmental evaluation process. Serve as primary personal counseling resource for staff and students in dealing with specific residence hall problems. Meet with students referred for disciplinary concerns and enact appropriate judicial sanctions and/or personal counseling. Work with Resident Assistants to assess student needs and interests. Manage operational functions for residence halls such as key distribution and collection, damage assessment, reporting and billing, maintenance requests, and hall openings and closings. Serve as facility manager for residence halls including conducting room checks, reporting and following up on housekeeping, maintenance and mover requests. Maintain Resident Assistant programming and staff development supply budgets. Provide leadership for Resident Assistant staff in setting goals for the year. Assume "on-call" responsibility for all area residence halls on a scheduled basis. Show less

Provided 1st level support for all Information Technology products and services. Including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Diagnosed and removed malicious software and spyware from student, faculty, and staff computers. Engaged in research and in-depth troubleshooting to resolve technical issues. Consulted with full-time staff when necessary. Updated tickets with appropriate… Show more Provided 1st level support for all Information Technology products and services. Including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Diagnosed and removed malicious software and spyware from student, faculty, and staff computers. Engaged in research and in-depth troubleshooting to resolve technical issues. Consulted with full-time staff when necessary. Updated tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. Resolved Level 1 work orders or elevates complex and/or high priority problems to the appropriate support groups for resolution. Show less

Ada, Ohio

Worked directly with the Director and Assistant Director of Alumni Relations. Managed data entry into the University Banner data base and excel sheets. Prepared for events by compiling rosters, name tags, gifts and other materials. Assisted alumni with registration, payment for events and any other requests. Offered hospitality to guests in the office and at events, including working registration, networking with alumni and welcoming guest to the alumni office. Hosted 7 Alumni Relations Events;… Show more Worked directly with the Director and Assistant Director of Alumni Relations. Managed data entry into the University Banner data base and excel sheets. Prepared for events by compiling rosters, name tags, gifts and other materials. Assisted alumni with registration, payment for events and any other requests. Offered hospitality to guests in the office and at events, including working registration, networking with alumni and welcoming guest to the alumni office. Hosted 7 Alumni Relations Events; Alumni Weekend, Homecoming, Alumni Networking events in Columbus and Cleveland, Prospective student events in Columbus. Show less

Build a positive living and learning community for upperclassmen residents. Serve as primary personal counseling resource for students in dealing with specific residence hall problems.Organize programs for residents according to A.C.H.I.E.V.E.M.E.N.T. model. Address concerns of residents to enhance their living experience. Assist residents with conflict resolutions creating satisfying outcomes for all parties. Communicate with Physical Plant when Residents need maintenance help. Mentor Resident… Show more Build a positive living and learning community for upperclassmen residents. Serve as primary personal counseling resource for students in dealing with specific residence hall problems.Organize programs for residents according to A.C.H.I.E.V.E.M.E.N.T. model. Address concerns of residents to enhance their living experience. Assist residents with conflict resolutions creating satisfying outcomes for all parties. Communicate with Physical Plant when Residents need maintenance help. Mentor Resident Assistants with daily tasks to achieve goals and outcomes set by Residence Life staff members. Show less

Berea, Ohio

Assist with all facets of the Summer Conference Service Program. Responsible for servicing the needs of conference groups primarily in the residence halls, but also other campus buildings. This includes administrative, clerical and physical operations necessary to provide housing and support services to conference participants, and involvement in all phases of the conference program, including pre-conference preparation and post-conference follow-up.

Coordinated all cheerleading events and practices. Taught cheerleading material such as motions, cheers/chants and dances. Worked with them to build teamwork and mentored the girls. Communicated with parents and school administration regarding cheerleading events, practices and games.

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Social/Sisterhood Chair of Kappa Phi PR Chair of Polar Paws Sweetheart of Sigma Theta Epsilon

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: 4-H, Language Club, Cheerleading, Jr. Fair Board, Youth Group at St. Johns U.C.C.