Mackenzie M. Mccoy, Mpa Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Louisville, Kentucky, United States

I support the ongoing development of core CRM software platforms by driving system enhancements and supporting strategic level analysis associated with sales pipeline and outbound marketing opportunities.- Collaborate with business stakeholders to find solutions that improve business processes and user experience. Acting as a liaison between our business stakeholders and our developers to gather and document business requirements. This involves translating technical terms to a non-technical audience and vice versa. - Lead the development team responsible for creating for our in-house application, Artemis. Own, drive, and manage the Jira roadmap for Artemis. Performing scrum ceremonies and managing multiple priorities to ensure that enhancements delivered on-time and on scope. Act as the subject-matter expert for this application.- Exposure to agile methodologies, attending scrum ceremonies for Salesforce and Gainsight and leading scrum ceremonies for Artemis.- Ensure Salesforce solutions are successful by outlining the acceptance criteria for developers and participating in the testing process, testing all changes in multiple environments (DEV, UAT, TST, and Production).- Perform full regression testing on each Artemis test build as it is a compiled application. In conjunction with the training team, gather a group of users to test the build before it is pushed to production. This process has allowed us to catch bugs before the build is pushed to production.

- Communicated cross-functionally to collaboratively reach targets, solve customer issues, consistently meeting or exceeding personal quotas.- Assessed current processes and implemented new, more efficient processes in our CRM, eCommerce, and LMS platforms. - Acted as customer and internal support and aided in the troubleshooting of technical issues in our CRM, eCommerce, and LMS platforms for both external customers and internal departments.- Identified content issues in our LMS and collaborated with the product team to have these issues fixed. Often acting as a tester for new content in the LMS.- Created, edited, and maintained the documentation of technical processes in Confluence.- Utilized Salesforce dashboards and reports so I was able to quickly monitor my tasks that need completion. Coached others on how to maximize SFDC dashboards to ensure the whole team was operating efficiently. Became well-versed in SFDC reporting and dashboard creation.- Conducted research for our market strategies to identify areas where we could grow our content. Drafted reports with data insights that were used to make organizational decisions.- Displayed a consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

- Utilized Salesforce to meet or exceed enrollment and retention goals consistently.- Trained and mentored new enrollment professionals.- Displayed consistent, positive attitude towards customers, peers, and other internal and external personnel, even during high-stress situations.- Worked with different departments to collaboratively reach targets, consistently meeting or exceeding personal quotas.- Acted as a liaison between WUNI and our partner universities, acting with a high degree of professionalism.

Indianapolis, Indiana, United States

I used my second language, Spanish, to assist bilingual students through facilitating communication with monolingual, non-English speaking members of the school community. Examples include translating documents from English to Spanish, oral directions to students, parent teacher conferences, and phone calls to parents.I have implemented individual educational plans with instructional personnel for bilingual/bicultural students.

Master Of Public Administration - Mpa

Bachelor'S Degree, Anthropology

Bachelor'S Degree, Anthropology