Customer Service Team Lead
Oversaw daily operational functions at busy Chick-Fil-A, managing closing of store, supervising employees, and providing training to new hires. Delivered stellar customer service, engaging in positive manner to ensure high levels of satisfaction. Communicated with directors to report store and staff issues. Ensured staff adherence to quality standards and food safety protocols by constantly observing and enforcing policies, resulting in deliverance of exceptional food. Performed ad hoc duties including payment processing, expediting, stock management, and serving.