Mackenzie Thompson Email & Phone Number

Jersey City, New Jersey, United States

Plans proprietary events, coordinates sponsorship opportunities within industry conferencesCreates event websites and tracks registration logistics for the clientPlans sub conferences and entertainment during the BNP Paribas Open - one of the biggest tournaments in the USTAMeet with clients in order to understand their vision, create timelines, and discuss content that will drive the best results for the eventAct as liaison between venue and clientPlans town halls and virtual discussions; uploads to mediahub following the eventUpdates department website with relevant photos, videos, and informationWorks closely with creative team to design content for event needs

New York, New York, United States

• Plans events, receptions, and art tours ranging from 10-500 people• Creates a warm and welcoming atmosphere while greeting clients upon arrival to the floor and escorting them to their meeting room• Gather all meeting details from employee including necessary catering, attendee counts, agenda, and AV needs• Create BEOs for weekly events, large lunches, and dinners• Update and order weekly a la carte lunch/dinner menus • Gather all meeting details from employee including necessary catering, attendee counts, agenda, and AV needs• Communicates to dining and AV teams when clients arrive and any updates via two-way radio

West Orange, New Jersey, United States

• Fields phone calls, answers member questions on their reservations and events while providing excellent client service• Inputs and manages reservation list for member dinners & events per week; troubleshoots conflict• Strategically assign each reservation a table number and ensure tables are set appropriately • Supervise front of house operations for dinners three times a week• Design menus and place cards for dinners & events on Canva• Keep members updated with pertinent information sent via email • Assist catering director at member & private events as needed• Ensure dining room is set appropriately for member dinners• Delivery exceptional member service while seating and serving for dinner, addressing all members by name• Assist in executing event logistics as they are outlined on the BEO

North Jersey

• Coordination of event logistics i.e., event design, venue selection, and billing while providing excellent client service• Conduct sales calls with prospecting and repeat clients • Create mood boards for client that encapsulate vision for their desired theme • Hand selects every detail of event from custom welcome signs, catering, and elegant dessert tables while remaining within budget• Establish and maintain effective communication and working relationships with 8 consistent vendors • Lead an organized set-up and break down of event spaces

Bayonne, New Jersey, United States

• Lead implementation and training of 11 agents for our electronic document system, Docusign• Computer management of essential records and files from initial contract agreement until final payment on DocuSign• Implemented operational improvements, working with the team to execute best practices in structuring an efficient workflow• Created marketing materials, social media management• Photographed properties for listing advertisements

Greater New York City Area

• Coordinated logistics for company meetings with 10-120 attendees within eleven conference rooms & two theaters• Managed inbox containing client reservation requests in Outlook • Acted as liaison between departments and vendors to ensure they are on schedule to deliver services on a timely basis • Provides administrative assistance to visiting employees from other offices as assigned• Troubleshot high volume of reservation conflicts and resolves to find alternate space as needed

Greater New York City Area

• Supported coordination of special events such as Children’s Holiday Party for 2000 attendees• Ordered materials for events and tracked invoices to aide in the reconciliation of event-related budgets• Updated internal communication systems to make them more user friendly• Arranges international and domestic travel itineraries and process invoices accordingly

Greater New York City Area

• Completed blend of operational and leadership programs online and in person with team members across three time zones designed to enhance managerial skills• Represented Goldman professionally across all media types including phone and email communications• Welcomed visitors warmly, checked them in securely

This elite MIT platform is designed with a blend of operational experiences, new manager and leadership skills taught through distance, self-directed, hands on and live classroom learning. This design creates a robust learning opportunity for students to build the skills and knowledge needed for success as a full-time manager.

Providence, Rhode Island Area

• Oversee a team of 4-9 students, responsible for a polished set-up/break-down of all athletic events• Prepares and edits the team’s using Google calendar• Organizes promotional activities for 5 different athletic teams• Executed Midnight Madness for 1000 attendees

Johnson & Wales University

∙ Selected from a pool of 900 students to oversee operations, educational programming, and sponsorship committees∙ Created detailed event timeline and followed it accordingly∙ Identified, contacted, secured, and maintained communications with conference sponsors, speakers, vendors ∙ Plans sub-events within conference, i.e. Elevator Pitch Competition, Luncheon, Alumni Reception, Career Fair∙ Designed invitations and Hospitality packages for our VIP guests∙ Created menus and floor plans for the Alumni Reception∙ Facilitated an efficient set-up/ break down of all conference venues

Xfinity Center

∙ Assigned my team of 8 members report locations throughout the venue for every show∙ Sold 10 seat upgrades to guests per show in the parking lots and throughout the venue to generate “Experience Revenue”∙ Enhanced the guest experience by communicating with team members to direct guests to the shortest entrance, bathroom, and concession lines

Xfinity Center Mansfield, Massachusetts

∙ Tracked data from 6 departments and found ways to improve efficiency around the 19,900 person capacity amphitheater∙ Took detailed notes for the GM during pre-show meetings∙ Created reports through excel showing venue performance with costs and revenue generation through ancillary revenue streams∙ Analyzed the revenue generated from 180 different points of sale and found opportunities to capitalize

Lincoln Park, New Jersey