Mackenzie Pollock Email & Phone Number

Boston, MA, US

Woburn, Massachusetts, United States

Woburn, Massachusetts, United States

Greater Boston

• Lead international teams responsible for internal provisioning systems, subscription management, product enablement and the company-wide message broker
• Worked with team to build roadmap for new subscription management portal to streamline order processing and the corporate task system responsible for pulling, queuing and processing cross team API calls, along with.
• Gathered requirements to support the launches of many core products
• Was responsible for managing backlogs, resource capacity, sprint planning and project prioritization
• Acted as main liaison between team members, product leadership, support personnel and the greater organization

Woburn, MA

• Was accountable for global CMS re-platform of critical brand website
• Drove never before seen results of reduced page load times and bounce rates, and increased traffic, time on site and SEO rankings
• Lead an international team to integrate a centralized identity platform with a single login experience
• Was responsible for delivery of improvements to the enterprise funnel, converting digital touchpoints into sales leads
• Developed a single roadmap for numerous independent and cross-product initiatives
• Created numerous business plans to outline product ideas, market opportunities and implementation requirements for major initiatives

Greater Boston Area

• Lead an international team of over 30 staff deliver continuous e-commerce site enhancements for a multi-billion dollar CPG client
• Continue to create and manage project plans and budgeting
• Assist with project pricing and staffing team members
• Lead a team with a Scrum mindset to design and develop a client's new employee discount program
• Delivered projects healthily under budget
• Continue to act as main liaison between team members, vendors, client and the greater organization

Greater Boston Area

• Lead an international team of over 20 staff deliver continuous e-commerce site enhancements for a multi-billion dollar CPG client
• Create and manage project plans and budget
• Created and launched a full process for integrated Hybris development, testing and release
• Managed integrated Hybris releases between multiple teams from a number of different vendors
• Managed two corporate brand redesigns and associated site launches
• Lead an experience strategy team to research and develop an Alexa Skill for a major client in the healthcare space

Boston, Massachusetts

• Communicate and maintain client expectations amongst team members
• Manage testing and issue resolution process between client QA and technical teams
• Assist in project staffing and distribute responsibilities amongst team of 20+
• Assist in project scoping, budgeting, estimation and requirement clarification

RIT Student Auxiliary Services

• Manage social media accounts for RIT Dining Services
• Create marketing and promotional plans for RIT vendors
• Assist in planning special events throughout campus for students

Rochester, New York Area

• Worked with the public relations team to help coordinate events
• Collaborated with marketing team to refresh their brand image
• Redesigned employee resumes and project sheet
• Assisted in the production of corporate information and proposal books

Rochester, New York Area

• Technical support for customers creating and logging into their personal payroll, human resources and time tracking accounts
• Worked closely with management to develop strategies to increase customer satisfaction and onboarding processes
• Quickly became a mentor and trainer for new employees

Bachelor Of Science - Bs, Advertising And Public Relations, With A Minor In Text And Coding

Activities and Societies: Zeta Tau Alpha, Vis Viva Dance Company

Organizational Communication, Communications

Activities and Societies: SIFE (Students in Free Enterprise), Keuka College Dance Team