Mackenzie Walters Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

• Promoted to Quality Assurance role due to high performance
• Conducted secondary review of applications and documents for quality analysis in compliance with TRR policy in applicant system Neighborly
• Processed outreach to tenants and landlords for applications that were in need of additional information when analysts required assistance with large case loads
• Corrected and verified information and documents, and scanned irregular applications for possible fraud
• Created ERAP budgets for rent and utilities for each application
• Managed 720 cases, with 501 applications disbursed, granting total funding of $2,801,784, with 84 requesting additional funding of $404,918

Austin, Texas Metropolitan Area

• Checked for errors while reviewing tenant applications and documents
• Executed outreach to tenants and landlords for applications that were in need of additional information
• Corrected and verified information and documents, and scanned irregular applications for possible fraud
• Handled 191 cases, with 130 applications disbursed

Austin, Texas

• Inspected and classified reports into CRM system to organize claims for easier viewing
• Reviewed completed work and checked for errors which lightened employee workload
• Corrected and verified data to ensure that accurate files were sent out to claimants

Spicewood, Texas

• Increased adaptability by tailoring class outline for each aerialist student
• Demonstrated patience and resilience motivating struggling students
• Encouraged students to explore their creativity and style with basic moves

Lakeway, Texas

• Displayed compassion by engaging troubled students which altered the behavior of the entire class
• Showed attention to detail by following instructions on lesson plans and attendance
• Increased motivation in students by recognizing their learning style

Austin, Texas

• Organized and scanned important documents which increased secure storage of files
• Maintained the flow of company information by updating files electronically
• Increased customer service interaction from accounting department by assisting with tasks