Mackenzie Cullen-Keel Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Project manage and strategize all aspects of internal Bandwidth events on a global scale, including numerous weekly in-office and offsite events that range in size and scope, develop and execute all logistics for company-wide and departmental programs, and host current and prospective customers at Bandwidth headquarters.

Durham, North Carolina, United States

- Manage the content development and implementation for online conferences and virtual events by conducting topical research, collaborative ideation and analyzing historical participant data to create the best possible conference agendas to achieve revenue, customer satisfaction and market share goals- Act as primary strategic liaison for conference planning committees and partner with internal and external resources to contribute to the development and support of the online event execution of key strategic efforts required to drive revenue and growth including the marketing, operational logistics, communications, creative services and exhibit and sponsorship sales- Provide oversight on the selection of speakers by committee members, support leaderships efforts to maintain appropriate focus, and ensure Association strategic initiatives are included when applicable- Work with all levels of internal stakeholders to ensure relevant program information is properly disseminated, experiential elements are in line with audience need/demand, and proactively maintain keen awareness of other programs/events happening across the portfolio of conference products- Regularly review predictive models and registration reports to monitor revenue and contribution status, conducting risk analyses in order to mitigate financial losses and proactively address issues that arise in a timely manner- Direct responsibility for management of speaker and program content related expenses in addition to overall accountability in collaboration with Operations counterpart for conference budget expense management including accurate and timely forecasts and reconciliations

Durham, North Carolina

- Served as the logistical contact for a portfolio of 70+ Committee Meetings and five Member Service Conferences - Established and developed excellent relationships with internal partners, key stakeholders, hotels, and vendors to ensure accurate execution of events with a focus on expense management including procurement, order development and contract management- Worked collaboratively with Executive Leadership, Staff Liaisons and Committees in accordance with meeting planning procedures and participated in annual and/or semiannual strategic planning meetings as needed- Budgeted, forecasted and accrued operational costs for assigned events in a timely and accurate manner- Created, developed and maintained CVent registration systems and CrowdCompass apps- Negotiated cost savings and group rates for hotels, air travel, ground transportation, and entertainment, consistently producing meetings within or under budget- Selected, hired, and managed third party vendors- Coordinated and managed on-site volunteers and on-site meeting logistics- Completed post-meeting/conference summary reports to aid in the planning of future meetings

Durham, North Carolina

- Actively planned and executed 60+ volunteer committee meetings while adhering to newly established committee meeting guidelines and coordinated logistics for four conferences- Recognized for the ability to consistently maintain project timelines and budgets using innovative organizational and administrative tools in meeting development- Ensured onsite management of VIPs; organized VIP meetings, luncheons and dinners- Managed and executed external vendor contracts while adhering to evolving procurement and purchasing processes and policies, ensuring timely payments of all external invoices

Durham, Nc

- Coordinated 25+ conferences that met CPE education needs, as well as generated revenue in support of the AICPA’s strategic and financial goals, for events ranging up to 4,000 attendees- Communicated with and provided support for speakers and committee members prior to and post conference - Maintained budget records for speaker honorariums and reconciled invoices- Managed and reported all additional Continue Education credits- Developed and implemented efficient policies and processes for the Program Development Team to enhance the speaker and attendee experience

Raleigh-Durham, North Carolina Area

- Built and maintained successful working relationships with peers, including working across numerous departments on major projects affecting 60,000+ customers and members - Facilitated a four week, new-hire training program, creating all training modules and materials - Developed and implemented instructional webcast access emails to improve the customer experience - Advanced to a subject matter expert while maintaining productivity levels that often exceeded 100%- Assisted in the coordination and implementation of marketing initiatives for the recruitment and retention of members- Maintained budget records of all projects in production by submitting and tracking purchase orders- Tracked the results of marketing campaigns and developed reports to share with partner teams

Raleigh-Durham, North Carolina Area

Greenville, Nc

Greenville, Nc

Greenville, Nc

Greenville, Nc